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Daniel Goleman has a blunt warning for jobseekers in 2022 and beyond: It's no longer enough just to be smart. Dr Goleman, an American author and psychologist, has spent decades touting the importance of emotional intelligence in the workplace and other areas of life. And it appears companies and organizations have caught up with him.
"[In the mid-1990s] someone said to me, 'you know, you can't use the word emotion in a business context'. Today, it's very, very different," he said.
But what exactly is emotional intelligence or EI? And is it just more work-speak or 'a must-have skill' of the future?
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