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Our answer:
Not all results are quantifiable. But this doesn't mean you can't write them as accomplishment statements. You will qualify your results. For example, you might have arrived at the scene of an accident 95% of the time, which is outstanding for a paramedic. Similarly, your save rate was 92%. Also, you were involved in your city's most volatile emergency ever, where you were recognized by the Mayor for your act of valor. Here's how you could write your respective accomplishment statements:
- Commended by Fire Chief for arriving at the scenes of accident significantly sooner than other emergency responders. This led to an early promotion.
- Achieved one of the highest save rates—over the course of 10 years—in (city's) history by acting quickly and demonstrating composure during accidents.
- Recognized during a city council meeting for "his unwavering determination to save the unfortunate victims of July 5th." This was the city's worst emergency situation.
In none of these accomplishment statements are numbers, dollars, or percentages used for the quantified results. Rather, the results were qualified. Might we add that not all action statements have a positive result, either quantified or qualified. This doesn't mean you should exclude them from your resume.
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