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On Saturday morning, Macon-Bibb County noticed unusual activity on its servers, indicating a potential cybersecurity incident. The network was immediately taken offline to prevent any further access.The IT Department is steadily restoring internet and web access to public facing sites, restoring department web pages for information purposes, reconnecting online services, and implement additional security safeguards.
As of Friday, May 17, IT has restored about 90% of department web pages, meaning the public again has access to information about services, and they are able to rent parks and pavilions through the Parks & Beautification and Recreation Departments. It also means - combined with email working again a few days prior - that people can again request services using SeeClickFix.
“We are continuing to make progress toward restoring full connectivity. As a team, we are being very purposeful and thorough in reviewing our system and checking safeguards so that we can be confident in our connections," says County Manager Dr. Keith Moffett. "I remain in awe the amount of thought and work being put into doing this the right way so we can minimize the impact to our system, to our employees, and to our community."
Landline phones and emails for the entire government were restored by Wednesday, May 15. There is no timeline when the different components will be back up. The Tax Commissioner's Office regained the ability to transfer vehicle titles and renew tags on Thursday, May 16. They cannot, yet, accept property tax or solid waste fee payments, either online or in person.
The Procurement Department has postponed the opening date or the posting of question responses for active solicitations until a later date. Those dates will be known once connectivity has been restored, and those solicitations include:
- Traffic Signal Repairs and Maintenance (Opening Date)
- Landfill Wastewater Pump System (Opening Date)
- Rosa Parks Square Renovation (Opening Date)
- Hollingsworth Drive Sidewalk Improvements (Opening Date)
- Lease of Land for Agricultural Use (Opening Date)
- Hollingsworth Drive Sidewalk Improvements (Question Responses)
- HVAC Maintenance (Question Responses)
- Security Services for Macon-Bibb County (Question Responses)
Currently, no other service that uses the Macon-Bibb website is available. That includes (but is not limited to) online payments in the court system and property tax and garbage bill payments with the Tax Commissioner’s Office.The courts can take money orders in person, but they ask that you call ahead to find out the total and have the money order be for the exact amount.
Macon-Bibb County has been in contact with state and federal security officials since Saturday for guidance and assistance.
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