April 24, 2024

Lender Bulletin 2024-8:

NJHMFA Compliance Division Introduces ACES Connect

Effected Programs:  All Programs

Effective Date: Immediately

Attention Lenders:

The purpose of this bulletin is to notify Participating Lenders that the Agency’s Compliance Division has officially launched its new quality control audit software as of April 1st. All exceptions will now be communicated via the ACES Connect System.

In preparation for these changes, all Participating Lenders were required to provide the primary contact person and/or mailbox for the QC review. Due to system limitations, the audit report can only be sent to one email address per lender. Lenders are required to internally manage communication and responses to the audit findings.

For lenders that have not provided a primary QC contact person, please email Sherree Burton at: sburton@njhmfa.gov with the subject line “QC Contact” and include in the email the name, email address, or general mailbox and phone number for the QC review.

Please note lenders are responsible for ensuring adherence to the guideline of providing the Agency with the primary contact person for QC review, no exceptions will be granted on future audit reports for failure to comply with this requirement.

All questions regarding ACES Connect and audit-related functions should be directed to Sherree Burton, Quality Control Manager at: sburton@njhmfa.gov

Questions? Need Help? 

If you have questions about one of our loan products or need help with a loan in the ILRS system, please e-mail your requests to SFLenders@njhmfa.gov.

Access Forms, Checklists, Policies, Previous Lender Bulletins, and More at the Lender Resources Page: www.njhousing.gov/lenders/lenderportal

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New Jersey Housing and Mortgage Finance Agency | 609-278-7400 | NJHousing.gov