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Improving Our Specialty Referral Process
New specialty-based process benefits patients, clinicians
Aspirus Health is advancing important work to improve our specialty referral process and better serve our patients. The improvements being made are a direct result of the feedback and input we have received from clinicians and patients.
We are moving away from a geographic-based referral process to a specialty-based process. This allows referral coordinators to broaden their scope beyond a single location or practice and manage referral work queues by specialty to select the best appointment for patients based on clinician, distance, timeliness and insurance coverage.
The new specialty referral process will go live in phases over the next several months, starting with Orthopedics and Vision Services on April 5.
The new specialty referral process puts our patients first by helping them better navigate our system and providing timely access to specialty care in the nearest location possible. It also supports our clinicians and practices by creating a standard, cohesive way to refer to a specialist.
Specialty groups and leaders have been engaged throughout the planning process and continue to collaborate as additional specialties move to the new process in the coming months. Any questions can be directed to your local Aspirus Medical Group director who can engage the planning team as appropriate.
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