Colorado Health Care 
Training and Consulting

December 6, 2017

"A smile is the light in your window that tells others that there is a caring, sharing person inside."

Denis Waitley

Each year CHC provides training and consulting to hundreds of agencies, their staff of nurses, therapists, personal care providers, and aides as well as to family and other caregivers who provide in-home services to the infirm, chronically ill and disabled  to improve care, quality and safety.


The Centers for Medicare & Medicaid Services published the Money Follows the Person (MFP) Rebalancing Demonstration Report to the President and Congress.
The MFP Rebalancing Demonstration program was launched more than nine years ago. As of September 2016, the 44 grantee states were awarded nearly $3.7 billion in grant funding. As of the end of calendar year 2015, grantee states had transitioned a total of 63,337 Medicaid beneficiaries from long-term institutional care to community residences and home and community-based LTSS.

The report is available on at:

CDPHE-approved Basic 8-hour Administrator Training for  A ll agency types 
with Connie McWilliams, MBA, CHC president with 20 years experienced owner and operator of an accredited Medicare-certified agency.
December 12 & 13 -  10 am to 3 pm - Lunch included

CDPHE-approved 8-hour, 2-day course on the fundamentals of home care management and compliance. This Overview covers Local, State and Federal Laws and Regulations Pertaining to the Operation of a Home Care
Agency (all types), industry statistics, agency licensure classifications, operating types, consumer rights, limitations of personal care, governing body, complaints, incidents, occurrences, policies & procedure, relevant Federal laws, quality management program development and more! This 2-day course provides  compliance with both  Annual Training and Initial Training   required  of all Administrators, Managers & alternates.

HCBS or IHSS Home Care: The Standards & Ongoing Compliance Assessment
12/7 IHSS
1/11 HCBS

Attendees will learn skills and tools necessary to apply State Standards in day-to-day operations of an HCBS-certified non-medical home care agency as well as how to assess & monitor compliance on an ongoing basis to avoid common pitfalls. IHSS includes health maintenance activities, support for activities of daily living or instrumental activities of daily living, personal care service and homemaker services. Additionally, the core independent living skills will be provided.Contact presenter Laura Neill, former CDPHE Surveyor and Case Manager (

Non-medical Management & Supervisor
Training Parts I & II 
Part 1:  12/14
Part 2:  1/25

These web conferences allow participation on your mobile, tablet, laptop or any device.   

Attendees will learn skills and tools necessary to apply Licensure Standards as well as best practices in managing your QMP.  

Understand the distinction between non-medical and skilled requirements as written in Licensure standards.
Explain pertinent federal, state and local regulations.
Describe the admission and discharge processes and appropriate explanations to clients at start of care.
Demonstrate which items from Part 6 will necessarily be included in any basic state survey and how to ensure your organization's survey readiness.
Understand common survey citations in Non-Medical environments.
Comprehend differences and similarities in the application of Part 6 standards to both skilled and non-medical home care organizations.

Presenter is Laura Neill (, former CDPHE Surveyor and Case Manager.

Policy, Procedure & Personnel 
( All agency types and use of Skilled citations as examples), Wednesday, February 7 (part 1) & February 14 (part 2), 9 am - 11 am web conference.
Join Connie McWilliams for Basic Administrator Training Part IV for all agency types in a review of Personnel records, Personnel qualifications, experience, competency and evaluation + Staffing methodologies and oversight of scheduling + Staff training and supervision

This web conference allows participation on your mobile, tablet, laptop or any device.   

Attendees will learn skills and tools necessary to apply Licensure Standards in policy development, review and approval relative to Personnel to learn to:

Describe implications of personnel policies on daily duties, 
Define Policy components for organizational structure, oversight, qualifications, competency, staffing, missed visits,
Discuss surveyor probes used to ascertain agency compliance with personnel standards or regulations,
Evaluate agency policy content as a method for directing client activities as well as verifying compliance with regulations
And more!

Presenter Connie McWilliams, MBA is founder and president of CHC who presents Licensure Standards and shares her experiences and knowledge from 20 years of ownership and operating a company providing skilled, non-medical, adult day, outpatient rehab and transportation.


24/7 - eLearn Care about Care Coordination
24/7 - eLearn Care about Privacy, Confidentiality & HIPAA

12/7 - In-Home Support Services
12/12 -  Understanding the Survey Process
12/12 & 12/13 - Live 2-day Basic 8-hour Administrator Training
12/14 - Non-medical Management & Supervision Part 1
12/19 - The Provision of Skilled Care & Services (Skilled only)
12/21 - Non-medical Management & Supervision Part 2
1/2/2018 - Agency Oversight & Operations (Skilled only)
1/9 - Quality Management Program
1/16 - Emergency Preparedness 2017
1/23 - Complaint & Incident Processing Part 1
1/30 - Complaint & Incident Processing Part 2
2/7 - Policy, Procedure & Personnel Part 1
2/14 - Policy, Procedure & Personnel Part 2
By appointment - CEU Consulting at your office 4 CEU minimum

eLearn Courses 
2 CEUs
available 24/7
( A ll agency types)
CDPHE-approved Care about Care Coordination
- 2 CEUs -$99

CDPHE-approved Privacy & Confidentiality: Why Home Care should care about HIPAA-2 CEUs-$99

These eLearn courses are available 24/7 and offers clear learner progress indicators and unlimited replays of course material. Resume learning exactly where you left off, on your mobile, tablet, laptop or any device.  

Consulting CEUs

Agency-centered Training
CEU Consulting 
4 CEUs and up

  • Quality Management Program
  • Complaint, Incident, Occurrence, Grievance Log
  • Provision of Skilled Care & Services
  • Annual Evaluation
Mini-mock survey followed by training you and your staff on the results of the mini-mock survey.  Educate your staff using real-time data from your organization!
eLearn Program: Why Home Care Should Care 
With $2.8 billion being spent on healthcare hacking breaches during 2016, and 81% of IT leaders citing data security as a top business goal, security in healthcare has never been more important.


OIG posts the updated LEIE

* LEIE Database Updated with November 2017 Exclusions and Reinstatements

Online Tuesdays  

Web training online 9 am - 11 am
2 CEUs

These web conferences allow participation on your mobile, tablet, laptop or any device.   The programs include:

12/12 Understanding the Survey Process

12/19 The Provision of Skilled Care & Services ( Skilled HCAs only)

1/2 Agency Oversight & Operations 
Skilled HCAs only)

1/9 Quality Management Program

1/16 Emergency Preparedness 2017

1/23 Complaint & Incident Processing Part 1

Complaint & Incident Processing Part 2
Instructor is Jennifer Windram, RN, BSN and former CDPHE Surveyor.


C enters for Medicare and Medicaid Services' (CMS) Survey and Certification Group will instruct its Regional Offices to delay imposing Civil Monetary Penalties (CMPs) on home health agencies (HHAs) for one year beginning on the final implementation date of the new Conditions of Participation (CoPs), currently scheduled for January 13, 2018. This agreement was made by CMS to acknowledge and address provider concerns with having CMPs imposed while they are still familiarizing themselves with the new CoPs. The exception to this hiatus will be where Immediate Jeopardy situations are identified on survey. 

When surveys are conducted during the hiatus, surveyors will still cite agencies in noncompliance with the revised CoPs. If the agency does not make the necessary corrections to regain compliance, the agency may be terminated or an alternative sanction may be imposed temporarily in lieu of immediate termination (limit 6 months).

This hiatus will not apply to emergency preparedness compliance, which began on November 15, 2017, or for the quality improvement section of the CoPs which does not start until July 13, 2018.