ARP MATERIALS NEWSLETTER - January-February Edition
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- Meet our Team
- Thank You!
- Product of the Month
- Featured Capability
- Customer Feedback!
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Our customer service department hasn't met a challenge they couldn't overcome. Ever since ARP Materials began over 30 years ago, understanding our customer's needs is one of our greatest strengths. When deadlines are tight and holidays are around the corner, having a knowledgeable and dedicated team to handle high priority scenarios is imperative.
ARP Materials’ customer service department is an integral part of the organization, the heartbeat. We appreciate the hard work of Lorri Dietz (23 years), Julie Gelley (5 years), Lisa Corbet (1 year), Libby Smith (4 years, not pictured), Brittany Zapel (6 months). This team continues to ensure that existing and future clients are consistently supported before, during, and after their purchasing journeys.
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Thank You for Your Continued Support |
"I wanted to take a moment to thank all our valued customers that made 2022 our largest year of sales in ARP history. As we enjoy our 30th anniversary this year, it’s amazing to look back at how much our organization has changed and adapted to meet today’s rubber and plastics industry needs. Over these years, we’ve forged tremendous relationships with both our vendors and our customers, which has allowed us to provide solutions to some of our industries biggest headaches! As always, we excitedly look forward to working with you and your team and strive to provide the very best technical support for the latest products that the rubber and plastics industry has to offer."
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-Nicholas Fasolino President ARP Materials
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PRODUCT OF THE MONTH-CARBON BLACK
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We are a proud supplier of PCBL Limited Carbon Black!
"Rubber Black" is a major reinforcing filler used in rubber compounds, used in numerous rubber applications. For the tire industry, carbon black helps conduct heat away from the tread and belt area of the tire, reducing thermal damage and increasing tire life.
The most popular, general-purpose grades include Orient Black® N330, N550, N650, along with a new series line called CarboNext.
Main Applications:
- Engine Mounts
- Seals & Gaskets
- Hose & Belts
- Coolants
- Engine Suspension
- Automotive Weather Strips
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About the Vendor
PCBL for over six decades has been playing a pioneering role in the performance materials and specialty chemicals segment, with a current production capacity of 6,03,000 MT per annum and generating 98 MW per hour of green power. Today, PCBL is the largest carbon black manufacturer in India and a strong global player with a significant customer base in 45+ countries.
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Managing Inventory Levels
You work hard to manage your inventory levels everyday to be sure you always have the products you need, when you need them. But what is the benefit to that if your distributor cannot fulfill your orders on-time?
Our Procurement department works with our suppliers very closely to bring in your raw materials on time. In addition, our Operations team maintains the inventory and stock so you receive your orders on time. Did you know that once ARP Materials receives your PO, we will order the material just for you ? Therefore, we can order the exact grade required for your application, and have it ready when you need it. Whether your release dates are fixed or variable we will work with your team to insure on-time delivery.
Everyday, we manage our inventory levels against all open orders. We also use predictive analytics to maintain proper levels of our most popular items. This allows us to quickly adjust to your ever-changing needs.
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ARE YOU FOLLOWING US TOO? |
We are very proud to have your support and we thank you!
If you aren't following us already on LinkedIn, please click on the picture above to start!
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SHARE YOUR EXPERIENCE WITH US |
Please think about your interactions with our teams (sales, customer service, accounting, operations)
- Are there any products you wish we sold?
- Are you having any issues with your raw materials that are inhibiting your capabilities? (For example, sourcing or quality issues)
- Do you have any unique packaging or shipping requirements?
- From a technology standpoint, are you happy with how your orders are being handled? (For example, order confirmations and speed/accuracy of inquiries)
Share any information with us so we can continuously improve. As a thank you for your time, we will send you a really nice giveaway item! Simply hit reply and share your comments.
As always, thank you for reading this publication. We wouldn't be here without your business and support!
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ARP Materials Inc. | P: 716.691.2141 | Toll Free: 888-611-0220 | F: 716.691.5664
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