Invoices begin arriving January 12
Once again, we thank you for your patience with our new administrator partnership, and as we worked through the first billing cycle on the new insurance portal.
Earlier this month, we had communicated to you that we did not want to estimate when invoices would be ready because we did not want to take a chance that they might be delayed again. We are happy to report that January invoices are ready and you should receive your invoice via email by the end of the day tomorrow, Wednesday, Jan. 12.
In addition, ACH pulls will be initiated by Friday, Jan. 14. Funds will leave your organization's bank account on that day or soon after – this timing is determined by how each bank handles its daily transactions.
If any adjustments need to be made due to employee changes, they will be reflected on the February invoice as long as your updates are processed by Jan. 24. We are confidently anticipating being on a regular schedule for the month of February; invoices are scheduled to go out via email on Feb. 2, and funds will be pulled from bank accounts on Feb. 8.
Again, we sincerely thank you for your patience and grace as we worked through this new technology. If you have continued questions, please reach out to Jeremiah Thompson 800-746-1505 / jthompson@cobbt.org.
