RTD to launch 'Impact Team' initiative to assist customers during service disruptions and large-scale events | |
This summer will be an impactful one for RTD customers. After delivering light rail service for 30 years, the agency is reconstructing track in the downtown loop, completing the final phase of the coping panels project and preparing for major concerts at Ball Arena, Coors Field and Empower Field at Mile High Stadium. In addition, the Denver Nuggets and Colorado Avalanche are looking to make deep playoff runs.
Communicating information to customers on this scale requires a new approach, one that RTD has carefully crafted leading up to this summer. Beginning in May, the agency will launch an “Impact Team” pilot program that deploys employees at rail stations and bus stops to provide wayfinding and essential information, as well as general guidance.
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RTD, partners integrate trip planning, fare payment in Transit app | The pilot project, the first of its kind in the United States, will run through Feb. 28, 2026. It was made possible through a $687,000 grant funding award from the Federal Transit Administration (FTA). | |
RTD announces Transit Assistance Grant award recipients | RTD will provide $1 million worth of grant funding to 181 qualifying nonprofit and community social service organizations or governmental entities as part of the agency’s inaugural Transit Assistance Grant (TAG) program. | |
A Line service to be affected by maintenance work Saturday | |
Shuttle buses will replace a portion of A Line service from 2:30 a.m. to 6:30 p.m. Saturday between Central Park and Denver Airport stations. This disruption allows crews to perform necessary maintenance work on the flyover bridge that crosses Interstate 70 near Peña Boulevard and install insulators in two locations for overhead lines that power the agency’s commuter rail trains. | |
RTD celebrates Rockies home opener with thousands of fans | |
RTD staff welcomed the start of Colorado Rockies baseball in Denver last Friday at McGregor Square, alongside thousands of baseball fans on hand for the team's match-up against the Tampa Bay Rays! RTD handed out agency-themed items and answered questions about services. | |
Planning staff present at Colorado Transportation Symposium | |
On April 3, several members of RTD's planning staff presented at the Colorado Transportation Symposium, an event that drew more than 700 planners, engineers and decision-makers to Denver. They included Charlie Stanfield, Planning Project Manager, who spoke about ways to enhance mobility in the Denver region; Susan Wood, FAICP, Planning Project Manager II, who moderated a panel about multimodal transportation; and Bill Sirois, Senior Manager of Transit Oriented Communities, and Alicia Leitgeb, Transit Oriented Development Transportation Planner, who participated in a panel titled "Onward with TOD in the Denver/Boulder region."
In the photo above, Manager of Corridor Planning Doug Monroe, second from left, stands with fellow panelists who took on "BRT in the 303, 720 and 983."
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GM/CEO participates in Colorado Sun passenger rail panel | RTD General Manager and CEO Debra A. Johnson joined Colorado Front Range Passenger Rail Director Andy Karsian on April 4 for a moderated discussion with The Colorado Sun about the future of passenger rail in Colorado. Click the video thumbnail above to watch the full discussion. | |
Every day across the Denver metro area, RTD employees are making lives better through connections. The agency is proud to spotlight our exceptional workforce who go above and beyond in their roles and embody RTD’s core values. Join us in celebrating colleagues who personify the values of passion, respect, diversity, trustworthiness, collaboration and ownership. | |
Quick thinking from MOW crew prevents major service disruption | |
On March 15, thanks to the vigilant situational awareness of an extremely serious safety hazard, Noah Rawls and Patrick Kelly were able to prevent a potentially major accident. A catenary wire support arm had broken off during the night, which was extremely difficult to see. While Noah and Patrick were in the area, they both spotted the hazard and took immediate action.
> Read more <
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Unit Shop machinist designs special tool in-house to address issue with buses | |
Articulation of the New Flyer buses is designed to be restricted at highway speeds. The special tools required to maintain this critical feature were provided to the vehicle maintenance department as incomplete, and the manufacturer is not much help.
David Lockridge, the Unit Shop’s talented machinist, was able to reverse engineer this intricate tool.
> Read more <
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5 years
Bryan Alvarez
General Repair Mechanic
Ward Waybenais
General Repair Mechanic
Brady Hollaway
General Superintendent, Infrastructure and MOW
Tom Garza
Facilities Maintenance Public Facilities Manager
Matthew Conner
Parts Clerk
Isaiah Ortega
MOW Equipment Operator / Track Maintainer
Steven McAbee
Senior Instructor/Supervisor, Communications
Jen Kent
Telecommunications Analyst
Patrick Olson
Body Mechanic, Body Shop
Kelsey Loebe
Lead Public Safety Dispatcher
Alexis Serrano-Castro
Manager, Small Business Office
Jonathan Ricco
Video Investigation Specialist
Mohammad Langroudi
Electronic Technician, Revenue Systems
Husain Arkawazy
Bus Operator
Gaffee Dolley
General Repair Mechanic
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10 years
Joseph Hopfner
Instructor/Supervisor, Light Rail Maintenance
Duane Mosley
Train Operator
Renee Mapes
Electro Mechanic, LRV
James Coffman
Facilities Maintenance Mechanic
Trevor Papke
Supervisor, Rail Signals
Brandon Blount
Service Worker
Brandon Sneddon
Supervisor, Equipment Maintenance
15 years
David Bollacker
Bus Operator
William Gonglach
Bus Operator
Byron Maler
Certified Train Engineer
Cheryl Ashby
Bus Operator
Vicky Gaschler
Bus Operator
Nick Corbett
General Repair Certified Mechanic
Dan Jurik
Project Master Mechanic
Ryan Koops
Electro Mechanic LRV
David Lockridge
Unit Shop Certified Technician
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20 years
Author Scott
Instructor, LRV
David Brian
Track Maintainer
Yonko Dimitrov
Division Supervisor
Tommy Richardson
Bus Operator
Ron Ossel
Unit Shop Technician
Louis Lucero
Bus Operator
Glenda Matthews
Bus Operator
40 years
Vincent Varano
Custodian/Public
Facilities Maintenance
Scott Hiddle
Bus Operator
Phillip Eberl
General Superintendent, LRV Maintenance
Robert Hart
Electro Mechanic, LRV
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Light rail operator films video to support customers | |
To support customers using RTD’s services to attend the recent Rocky Mountain Train Show, light rail operator Adam Crews filmed a step-by-step video tutorial. His video was uploaded to YouTube and showed how to connect from Denver Union Station to the National Western Complex for the train show event. Crews took the initiative to support first-time customers on RTD’s system. Event organizers told RTD that many individuals expressed their appreciation for the video, which they used to reach the event. Click the thumbnail above to watch it. | |
2024 Employee Survey begins Monday | The 2024 Employee Survey kicks off in less than a week! On Monday, the survey opens for all RTD employees to take, allowing them to influence change within the agency by making their voices heard. Print and online versions are available for employees to take at their leisure. Visit the Hub to see the full schedule of events at various divisions, including dates, times and locations. | |
Staff assistance needed for April 30 open house date | RTD’s Communications and Engagement Department has added a new date to the Coping Panel and Downtown Rail Reconstruction Projects open house schedule: April 30 at St. Elizabeth’s School. Representation is needed from Transit Police, Customer Care, Service Planning and Development, Capital Programs and Rail Operations, as well as general support. Click the link below to register today. | |
Represent RTD next month in the Colfax Marathon relay | |
Lace up your running shoes, as RTD is sponsoring up to two relay teams for the Colfax Marathon on Sunday, May 19! Join your fellow RTD colleagues for this event, which consists of five legs, each nearly five and a quarter miles. Interested? Send an email to wellness@rtd-denver.com by April 20 to sign up for the draw. There is no cost to participate if selected. Team announcements will be made the week of April 22. For more details about the relay, click the link below. | |
Take the pledge to drive distraction-free this month | |
It’s April, which means Distracted Driving Awareness Month is underway. RTD has joined forces with the National Safety Council (NSC) to raise awareness of the risks associated with distracted driving and to provide tips on how to drive distraction-free.
Bus Transportation is hosting events at operating divisions this month where employees can engage in fun activities designed to increase awareness of distracted driving, as well as sign a pledge to drive distraction-free.
- April 16: East Metro, 10 a.m.-2 p.m.
- April 23: Platte, 10 a.m.-2 p.m.
- April 30: District Shops, noon-2 p.m.
Other dates and locations may be added. Keep an eye on public information displays, bulletin boards and upcoming issues of Inside Connections this month for more information.
Can’t make it to one of the events? Take the #JustDrive pledge to drive distraction-free at https://www.nsc.org/Pledge.
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Civil Rights to host open houses about the ADA | The Civil Rights Division’s Americans with Disabilities Act (ADA) office will host the events May 28-July 11 to help operators understand ADA best practices by providing answers to operators’ frequently asked questions based on feedback and complaint data compiled by the ADA office. Click the link below to see the schedule. | |
Sign up for the first employee-led golf tournament of the year | | |
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Kick off the summer season by driving golf balls into the stratosphere with your colleagues in the first of two employee-led golf tournaments this year! Registration is open for the April 19 tournament at Applewood Golf Course. Click the link below to register you and/or your team today!
NOTE: This tournament is not endorsed or funded by RTD. Attendees must participate outside of their shifts.
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Join Empower Retirement April 16 for retirement readiness webinar | Empower Retirement is hosting the latest installment of its monthly retirement education webinar series April 16. Attendees will learn how to review their retirement plan progress and assess how ready they are for retirement. Click the link below to sign up. | |
New Microsoft Teams client is now available | |
Microsoft has released a new version of its Teams app that is up to two times faster and uses 50% less computer resources.
To learn how to update to the new version, click the link below.
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Host a Facts-n-Snacks session and share your team's work | | |
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Are you or your team working on a big project that you would like to share with colleagues across the agency? Do you want to highlight the work your team does? Consider hosting a series of Facts-n-Snacks sessions!
Typically held on the final Tuesday, Wednesday and Thursday of every month, Facts-n-Snacks allows RTD employees and teams to present on topics that have a notable impact on the agency’s strategic priorities. Each series requires two virtual presentations and one in-person session at a location of the presenter’s choosing. Interested? Contact austin.nettleton@rtd-denver.com.
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Debra's Quote of the Week | |
“If you truly pour your heart into what you believe in, even if it makes you vulnerable, amazing things can and will happen.”
– Emma Watson
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