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Attention Mortgage Services Customers:
We are reaching out to inform you that we recently discovered an issue that caused BillPay payments made between 6/11/24 and 6/13/24 to be rejected. We have corrected the issue, but you will need to resubmit your payment.
You may resubmit your payment via your bill pay service with your bank or on our website at servicehomeloan.com. You may also call us at (800) 937-6002 to utilize our automated phone service or schedule through one of our customer service representatives, at no charge
Rest assured that you will not be assessed a late fee and no negative credit reporting will occur if the payment is received by the end of the month. We apologize for any inconvenience this may have caused.
Colonial Savings, F.A is a debt collector. This notice is an attempt to collect a debt and any information we obtain will be used for the purpose of collecting the debt, except in cases where you are currently involved in an active bankruptcy case or you have been discharged of your personal obligation for the debt in bankruptcy. We may report information about your account to credit bureaus. Late payments, missed payments, or other defaults on your account may be reflected in your credit report.
You have certain legal rights regarding your account, the manner in which it is serviced, and any claims or disputes about this debt. All communications concerning claims or disputes regarding your account, including but not limited to notices of error, information requests, credit reporting (“FCRA/FACTA”), any instrument tendered as full satisfaction of a debt, or any other form of a mortgage account or mortgage servicing related dispute should be mailed to:
Colonial Savings, F.A.
Attn: Customer Advocacy
PO Box 1301
Fort Worth, TX 76101-1301
Questions About Your Mortgage Account?
Should you have any additional questions, representatives are available to assist you Monday through Friday, 8:00 am to 5:00 pm CT, by calling (800) 937-6002.
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