Feb. 28, 2024

Dear Members, Family Members, Advocates, Case Management Agencies, County Leaders and other community members:

The Department of Health Care Policy & Financing (HCPF) recently became aware of an unintended occurrence specifically impacting Long-Term Services and Supports (LTSS) members that resulted from a system update. The occurrence resulted in a subset of LTSS members being scheduled to have their coverage terminated as of February 29, 2024. HCPF is implementing a system workaround, which will reinstate and keep impacted individuals covered until an appropriate resolution is found for their case. We will be issuing new notice of action letters indicating an approval effective as of March 1, 2024 to all members who were impacted. Electronic messages to impacted members are scheduled to be released Thursday, February 29 and USPS mail communications are scheduled for release on Friday, March 1.

If a LTSS member reaches out to you because they received a notice of termination effective February 29, 2024, please share this information with them, as those not receiving their communications electronically may be delayed in receiving a communication via USPS mail.  

We are also sharing this message with county workers, case managers, consumer advocates and others who may hear from members receiving LTSS services who were originally notified that coverage was terminated as of February 29, 2024.  

I want to acknowledge how challenging the past year has been and realize that this message is coming at a time of great difficulty. Please know that we are dedicating resources to alleviating the pressures in the community. Thank you sincerely for your continued partnership and for using our escalations form so we can help members stay connected to needed services.

Bonnie Silva


Office of Community Living

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