Member Spotlight
Vital Voices' Telephone Reassurance Program
When/why should people refer to you?
Vital Voices' Telephone Reassurance Program conducts 10-15 minute check-ins Monday through Friday with isolated older adults (60+) to provide a sense of safety and improve overall well being. We accept self-referrals as well as referrals from family, case managers, and medical professionals.
What are the benefits of being enrolled/involved in your programs?
The Telephone Reassurance Program is a reliable resource for older adults. If we are unable to reach a participant, we notify emergency contacts and, if needed, will conduct a non-emergency wellness check to make sure they are safe. Our participants have shared that the sense of safety, both mentally and physically, has greatly improved their daily lives. We do referrals to any needed services such as mental health, housing, medical care etc. as needed.
What eligibility requirements do you have?
Milwaukee County residents age 60+ who live on their own are eligible. Participants may not live in group homes, assisted living or nursing home as they have people checking in with them frequently. They also cannot be enrolled in any other social support services that meet multiple times a week.
What can people expect after a referral is made? How quickly are you able to respond to referrals, and what's the intake process?
The team will reach out within two business days to conduct a brief phone intake that includes demographics, preferences for contact, health history, etc. Once the intake is completed, the person could begin receiving calls the next business day.
What are you most excited about with IMPACT Connect?
We look forward to working with IMPACT Connect to reach older adults that may not be reached otherwise including those who may be getting discharged from the hospital or other medical facilities.
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