The ILLBA Roundup

Monday January 2, 2023

Upcoming Events

Save The Date!

Coffee With The ILLBA

  Via Zoom

Tuesday January 17th,10AM CT

Registratio Now Open

City of Chicago Updates

Webinars and Workshops

Department of Business Affairs & Consumer Protection’s

FREE business education webinars .

Click here for the schedule


BACP Holiday Closures:

  • Monday, January 2, 2023 New Year's Day Observance


Compliments? Complaints, Incidents?

Report it!

Non Emergency - call 311

Emergency numbers

O'Hare 773-894-9111

Midway 773-838-9111

Incident Report - issues, complaints and compliments

Click here for incident report

If you witness an incident, do not confront the individual(s) for safety reasons. The CDA encourages you to use one of the above ways to inform authorities.


ICYMI - Coffee With The ILLBA December 20th

5 Marketing Resolutions For A Successful 2023

Special thanks to Maren Graham of MJGraham Visual Solutions for a very informative presentation.

Click here for the YouTube recording on @ILLBA

Click here for the presentation slides

City of Chicago BACP Services By Online Appointment Only Through January 3, 2023

From now through January 3, 2023, you must schedule an online appointment for all public vehicle facility services, which includes livery and chauffeur license services. During this time frame, the BACP Public Vehicle Facility will provide services by appointment only. BACP will resume walk-in service on Wednesday January 4, 2023.

Click here for the complete announcement and appointment scheduling instructions

   Check Out The IDOT Safety Campaign

"It's Not A Game"

IDOT Construction Projects

For a list of the construction projects around Illinois by district, click here

News You Can Use

Rideshare Drivers Protest Unfair Working Conditions At O'Hare

(December 27th, 2022)

Some Lyft and Uber drivers staged a protest and refused airport rides. They claim the rideshare companies have done nothing to protect them from carjackings – and they say they do not have access to clean bathrooms at the airports.

Click here for details and video from CBS Chicago

The Importance of a Refund Policy

One of the questions asked of merchants during the Merchant application process is - Do you have a refund policy? Many merchants handle refunds on a case-by-case basis. This invites the discretion of the employee or manager on duty and the decisions made might not always align with the values of the owner. There are important reasons to have a clear, concise written refund policy.

Thanks to ILBA member Jim Lufff of Aurora Payments for this informative article.

Read more

O’Hare International Airport Nears Two Decades As Travelers’ Favorite

Global Traveler” Magazine Names O’Hare “Best Airport in North America” for 19th Consecutive Year

The Chicago Department of Aviation (CDA) recently announced that Global Traveler (GT) magazine has named O’Hare International Airport as the "Best Airport in North America” for the 19th consecutive year and “Best Airport Dining” for the third consecutive year. Midway International Airport was also named “Best Family-Friendly Domestic Airport” by Wherever Family, a division of Global Traveler. 

Read more

MCI Delivers 1st J4500 CHARGE™

MCI recently announced that it has delivered its first battery-electric J4500 coaches in North America, with two battery-electric, zero-emission J4500 CHARGE™ 45-foot coaches going to a California Bay Area operator. 

Read press release here

“It’s not about having the right opportunities. It’s about handling the opportunities right.”

-Mark Hunter