|
What to say when you hear something shocking
Question: I was on Maine Calling last week and Jennifer Rooks asked me: “Craig I think everyone has had a situation where we're chatting with someone - maybe it's a neighbor or we're at a party - and the person says something that surprises you, that you disagree with, that you find unkind. What do you recommend?”
Answer: When I am my best self I am not reacting in a negative way. I'm pausing. And then I'm asking a question.
That is my go-to strategy when I am up against the wall or in a hard place or surprised or shaken and I don't know what to do. I will ask a question in a non-judgmental way. Like, wow that's interesting; what made you think of that? Or, that's an interesting view; can you tell me more about that? Asking a question like that does a couple things.
One, it gives me a couple moments to think about how I really want to answer. Is this something that I'm going confront or am I going to just keep my head down on this issue or am I going to engage in a conversation? I get a few moments to consider that.
Continued and Comments Here
|