HfS Research Named Exclusive Content and Research Partner for NASSCOM BPM Summit 2015

-- Award-winning industry analyst firm to support NASSCOM's Business Process Management summit themed, "The Emerging Digital Economy: Thrive, Survive or Die"--

BOSTON AND MUMBAI (April 8, 2015) - HfS Research, the leading market analysis and business advisory firm addressing IT services and business operations strategies, today announced its role as exclusive research and content partner for NASSCOM's Business Process Management Summit 2015, to be held in Bangalore, on September 24th-25th.


HfS Research is closely working with NASSCOM in designing this year's theme: "The Emerging Digital Economy: Thrive, Survive or Die", developing session topics, identifying speakers, supporting content for key speeches and producing a seminal white paper on the Digital theme, in addition to supporting the marketing and promotion of the event. This year, HfS Research Founder and CEO, Phil Fersht, will deliver a keynote address on the Emerging Digital Economy and its impact on the BPM industry. 


Commenting on the forthcoming event, HfS CEO Phil Fersht stated, "The emergence of the Digital Economy represents the most disruptive series of impacts to the traditional BPM services industry that we have witnessed. For those service providers still thinking this is a passing fad, it may already be too late. For BPM customers, the onus is shifting away from massive offshore scale engagements to the Digital value they can achieve from their service partners, in areas such as better automation of processes, more meaningful data, and a new mindset to creative thinking. The opportunity for smart service providers with Digital capabilities to help their customers break away from legacy business models is massive.  Join us this September to break new ground in our industry's critical new phase of growth."


At the NASSCOM BPM summit, participants will debate how the ecosystem of Digital Service specialists is evolving the services spectrum, with the emergence of digitally empowered BPM services in horizontal areas such as finance, procurement, supply chain and HR, in addition to industry domain specialties, such as financial services, healthcare, life sciences, retail and manufacturing.


Mr. KS Viswanathan, Vice President - Industry Initiatives, NASSCOM added, "We are very excited to have Phil Fersht and the HfS research team support our 2015 Summit. Digital has become one of our main focus areas for the year, with the industry increasingly investing in digitized solutions to drive future growth opportunities. Their focus on the emerging Digital Economy is particularly relevant to our members and HfS' renowned style and edge will help make this a not-to-be-missed summit this September."


Key Digital Themes being discussed at the 2015 NASSCOM BPM Strategy Summit 2015:

  • Embracing Design Thinking:  Generating creative solutions by understanding the business context
  • Smartly Automating:  Blending of automation, analytics, and talent
  • Intelligently Managing Data:  Applying analytics models and techniques to achieve meaningful business insights
  • Writing-off Legacy: Use of platform-based services  to make many tech investments redundant
  • Being Brokers of capability: Governance staff managing towards business-driven outcomes
  • Entrepreneurial Intelligent Engagements: Striving for relationships based on expertise, gain-sharing and  outcomes

For members of the HfS global knowledge community interested in speaking at the summit, please email bpmsummit@nasscom.in


About HfS Research

HfS Research is the leading analyst authority and global network for IT and business services, with specific focus on global business services, digital transformation and outsourcing.


HfS' leading edge Research 2.0 methodology serves the research, governance and services strategy needs of business operations and IT leaders across finance, supply chain, human resources, marketing, and core industry functions. The firm provides insightful and meaningful analyst coverage of best business practices and innovations that impact successful business outcomes, such as the digital transformation of operations, cloud-based business platforms, services talent development strategies, process automation and outsourcing, mobility, analytics and social collaboration. HfS applies its acclaimed Blueprint Methodology to evaluate the performance of service and technology in terms of innovating and executing against those business outcomes. In 2010 and 2011, HfS Research's Founder and CEO, Phil Fersht, was named "Analyst of the Year" by the International Institute of Analyst Relations (IIAR), the premier body of analyst-facing professionals and achieved the distinctive award of being voted the research analyst industry's Most Innovative Analyst Firm in 2012.


In 2014, HfS was named Analyst Firm of the Year, alongside Gartner and Forrester, by leading analyst observer InfluencerRelations.com.


Now in its eigth year of publication, HfS Research's acclaimed blog "Horses for Sources" is widely recognized as the most widely-read and revered destination for unfettered collective insight, research and open debate about sourcing industry issues and developments. Horses for Sources today receives over a million web visits a year.


To learn more about HfS Research, please email research@HfSResearch.com.



NASSCOM? is the premier trade body and the chamber of commerce of the IT-BPM industry in India. NASSCOM is a global trade body with more than 1800 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software services, software products, consulting services, BPM, e-commerce and web services, engineering services and animation and gaming. NASSCOM's membership base constitutes over 95% of the industry revenues in India and employs about 3.5 million professionals.


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Tricia Bolger

VP,  Operations

HfS Research