Insights for Healthcare Leaders
Dear Healthcare Colleagues, 

It’s hard to believe this is the last newsletter of 2019! I sincerely hope this year has been a great one, in business and in life. 

2019 was one of our busiest years-to-date. HCEG participated in over a dozen industry events and partnered with organizations such as AAPAN, AHIP, HIMSS, HLTH, WEDI and WHCC. We presented the compelling content HCEG is known to provide, in the Executive Leadership Roundtables , sessions and entire tracks that we developed; all aligning with the  HCEG Top 10 . This newsletter will cover the recent events and happenings that we’ve been honored to be a part of in the past few weeks; our recaps, takeaways and additional Top 10 related content. 

Last week alone was a whirlwind! HCEG participated in the  AHIP Consumer Experience and Digital Health Forum , as the Educational Partner of the event; a very exciting partnership for us!

In addition to presenting a session   “What Should be Keeping Health Care Executives Up at Night?”   to more than 120 executives, we were able to connect with, and support our members and sponsor partners in their respective sessions and events. 

Thank you to everyone that participated in the  10th Annual Industry Pulse Research Survey . We’ve officially closed the survey and are now culling through the data provided by over 430 executives. We’ll be presenting the findings in Q1-2020. Stay tuned for details! The insights and ideas based on the 10th Annual Industry Pulse and the 2020 HCEG Top 10 will be part of our content in the coming weeks and months. 

As we wind down the year, I want to thank all of you for your continued support of HCEG. We have an exciting 2020 ahead! We’ll be attending and hosting events across the country, including our own  HCEG Annual Forum  on September 21-23rd in Boston. The program is already lining up to be one of our best. Save the date!

From the HCEG Community, I wish you and your loved ones a happy holiday season and a very prosperous 2020. 

Warm Regards,

Executive Director
The HealthCare Executive Group (HCEG)
2019 AHIP Consumer Experience & Digital Health Forum
Highlights of 2019 AHIP Consumer Experience & Digital Health Forum
Consumer Experience has been a high-ranking item on HCEG’s Top 10 list of challenges, issues, and opportunities facing healthcare leaders over the last decade.

And last week, 500+ healthcare industry professionals gathered together in Chicago at the 2019 AHIP Consumer Experience & Digital Health Forum (AHIP-CDF) to present and discuss the importance of the healthcare consumer experience and various approaches to leveraging digital health platforms and tools to affect an improved consumer experience.

In this post we’ll share some highlights from the forum including:
  • Insight shared in General Sessions 
  • Recap of the HCEG Session on What Should Be Keeping Health Care Executives up at Night?
  • Actionable insight and ideas shared by HCEG members, sponsor partners, and others
On The HCEG Blog
What Should Be Keeping Health Care Executives up at Night?
As costs continue to rise, more financial responsibility is shifted to individuals, and non-traditional companies disrupt the traditional healthcare space, executives and industry leaders are under tremendous pressure to transform their organizations due to the challenge of providing coverage for healthcare services offering reasonable outcomes at a fair price.
At last week’s 2019 AHIP Consumer Experience & Digital Health Forum in Chicago, HCEG’s Executive Director Ferris joined Dr. Esteban López, MD, MBA , Chief Medical Officer at BCBS of Texas and Ian K. Gordon, HCEG’s Board Treasurer and Former SVP of Health Insurance Operations at Regence Blue Cross BlueShield.
These three health industry leaders shared their insight on in a session titled “What Should Be Keeping Health Care Executives up at Night?”
Check out this blog post and audio recordings recapping that session.

Creating Impactful Member Enrollment Correspondence
HCEG member Sheri Johnson , AVP of Member Enrollment and Billing, joined fellow UCare AVP of Customer Service Julie Feirtag to present how their company utilized a cross-functional approach to update member enrollment-related correspondence to improve member engagement and experience, drive member action and support the customer service team. 

Learn more about how using simple language and standard templates transformed enrollment-related letters into actionable, easy-to-understand correspondence. Their presentation highlighted specific processes used, steps taken, changes made, and outcomes achieved. See select slides here .
AHIP Consumer Experience & Digital Health Forum Session Highlights

How Technology Innovation Will Play a Critical Role in Prevention
In the session titled “How Technology Innovation Will Play a Critical Role in Prevention at last week’s 2019 AHIP Consumer Experience & Digital Health Forum in Chicago, a gaggle of industry leaders, innovators and change-makers shared their thoughts and ideas on the critical role new innovations in technology will play in preventing serious injuries among the fastest-growing demographic—aging Boomers.

Neel Mehta from Honor moderated a panel consisting of Bryan Adams of Best Buy Health, Dr. Ari Melmed, MD of Kaiser Permanente Colorado, Rajeev Ronanki from Anthem, and Faraz Shafiq of Cambia Health Solutions. The panel shared their take and experiences on the following:

·         Latest innovations that can help keep older adults healthy and safe in their homes
·         The impact technology might have on the social determinants of health
·         How these technology innovations can result in better outcomes for well-being

Check out this blog post and audio recordings recapping that session.
Healthcare ‘Costs & Transparency’ and ‘Consumer Experience’
Top of Mind for 2020 & Beyond
‘Costs & Transparency’ and ‘Consumer Experience’ are ranked #1 and #2 on the  2020 HCEG Top 10 list  of challenges, issues, and opportunities facing healthcare executives in 2020. These two areas of focus for health plans, health systems, and providers – risk-bearing or otherwise – are also frequently referenced on the various lists of  ‘Healthcare Predictions & Trends for 2020'.

Read this  new blog  post  to learn more about specific challenges, issues, and opportunities facing healthcare leaders in 2020 and beyond.
Industry Pulse Research Report
The 2020 Industry Pulse research survey - based on the 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare leaders closed last week.

Thanks to each of the 430+ healthcare industry professionals who took the time to participate in the survey and share their insight and experience. 

Industry Pulse survey respondents who provided their email address will be among the first to receive survey results and an in-depth analysis by healthcare leaders.

HCEG will also be sharing Industry Pulse survey results, analysis and commentary in future newsletters and blog posts. Please share this newsletter with your associates and encourage them to subscribe here .

Subscribers will receive the results of the 10th Annual Industry Pulse survey and accompanying readout early next year. See last year’s Industry Pulse survey results here .

Webinar Series Recap
We Can Stop Diseases, But Can We Stop The Fax?
Did you miss Surescripts ' Webinar? Then you can access the webinar right here .

Learn how to arm prescribers and pharmacists with data and insights to make the optimal decision for the patient.

Explore technologies that enhance prescribing and inform care decisions, to get patients the right prescription at the right cost, the first time; such technologies as Real-Time Prescription Benefit, Electronic Prior Authorization and Clinical Direct Messaging.

These technologies support electronic, secure, in workflow communications across the entire healthcare ecosystem. Watch this webinar here .
Recapping Social Determinants of Health: A Payer’s Strategic Advantage
If you missed HCEG’s November Webinar Series event, check out the webinar recording and Twitter Moment. 
Information from sponsor partner HealthEdge ’s 2019 independent Voice of the Market survey, examples of social determinants of health (SDoH) in practice and guidance for how to get started addressing and overcoming challenges organizations face with regards to SDoH were shared.
News from Sponsoring Partners
Check out recent news and insights from HCEG’s Sponsor Partners

It's clear that social determinants of health matter, but organizations may struggle to influence these factors as they introduce services into the care continuum.
Our report outlines what's next for SDoH: how to identify needs, address them, and utilize innovative data to achieve whole person care.

HealthEdge announced the results of its latest Voice of the Market Survey , a study of more than 5,000 health insurance consumers to gauge their satisfaction with their current health plans.

Many payers struggle with accurate provider data, which can be critical for success. Learn how a health plan successfully cleaned up over 2,000 data errors and kept their data clean for continued success forward.
Curated Insights for Healthcare Leaders
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HCEG Sponsor Partners

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