The nonprofit Citizens Utility Board (CUB) is offering free, virtual services to help people cut their utility bills during the pandemic. Included in the list below is a brief overview of services offered.

  • Having trouble paying your utility bills? Low-income families in the state of Illinois can still apply for financial assistance to help pay for gas or electric bills through the Low Income Home Energy Assistance Program (LIHEAP) until June 30, 2021.
  • Use CUB’s toll-free Consumer Hotline and online complaint system: If you have a complaint or question about your utility service, please do not hesitate to call CUB, 1-800-669-5556, to talk to an expert 9 a.m. to 4 p.m. Monday through Friday, or to file a complaint online.
  • Email your utility bills for a free analysis: Send a copy of your most recent electric, natural gas and telecom bills to CUB at ubc@citizensutilityboard.org. We will analyze them for potential ways to save and give you clean energy tips.
  • Attend one of CUB’s virtual events: Click Here for a rundown of our February events.
  • Have CUB hold a virtual event: We will hold special virtual events for community groups. If your community group is interested in such a program, please email Joe Giamberdino, CUB’s outreach coordinator.
  • Use our library of free consumer publications: During a crisis like this, outlandish theories gain traction on social media and scam artists try to take advantage of people. Read our tips, and get tips on our Clean Energy, Electric, Gas, Telecom/Internet and Water pages.

To access a complete outline, click here to visit the Citizens Utility Board Help Center.