NC DHHS announced today the launch of statewide open enrollment for NC Medicaid Managed Care. Beneficiaries can enroll through one of four channels: online, by calling the NC Medicaid Managed Care Call Center at 833-870-5500 (TTY: 833-870-5588), through the free NC Medicaid Managed Care mobile app available on Google Play or the App Store, or by using the mail-in forms sent to them in an enrollment packet.
The NC Medicaid Managed Care Web site offers a wide variety of tools and resources to assist beneficiaries in choosing a primary care provider (PCP) and a health plan for their families’ care. Resources include frequently asked questions, a chat function, and the Medicaid and NC Health Choice Provider and Health Plan Lookup Tool. The Lookup Tool offers four categories of search capabilities, advanced search based on specialty and the ability to view all providers within an organization/location and by practice name.
A variety of public communications will be utilized, including television and radio ads, Web, and social media to inform beneficiaries of the enrollment channels that are available through May 14, 2021, when open enrollment ends.
