Summer Vacation Season has arrived

and we understand that life can get unpredictable.

As you may know, appointments at our practice are in high demand, with a long waiting list. No shows, late shows and last-minute cancellations inconvenience other patients and prevent patients on the waiting list from being seen.

To provide the best experience for all guests, we adhere firmly to a few key standards which we will review here:

Required Notice of Appointment Cancellation:

We expect that clients notify us of a cancellation at least 48 hours in advance of your appointment. For example, if your appointment is on a Monday, we expect that you notify us by 12pm on the previous Thursday.

This gives our team enough time to offer the appointment to a patient on the waiting list. If compelling issues are present, please let our team know.

Failure to cancel your appointment in a timely manner will result in the following payment prior to rescheduling:

• $100 Late Cancellation Fee (cancellation without 48-hour advance notice)
• For any service requiring a deposit, a no show or late cancellation will result in full forfeiture of the deposit.

What is considered a "No-Show"?

We consider an appointment to be a “No-Show” if a client is not present in the Spa at the specified appointment time - this includes arriving 15 minutes after the scheduled appointment time and / or cancelling the appointment within 5 hours of the scheduled time.

A “No Show” of any appointment will result in 100% forfeiture of the full service price for the appointment booked.

How do I Cancel my Appointment?

To cancel/reschedule your appointment, please call us at: 401-649-0320. We do not accept cancelations via text or email. You may leave a detailed message on our voicemail with your name and phone number. We will return your call promptly to help you reschedule your appointment. Our full policy is posted here.

Ensuring you're well-prepared for your spa appointment can significantly enhance your overall experience and maximize the benefits of your treatment.

Communicating any specific needs or preferences in advance allows the spa staff to tailor your treatment to your unique requirements. Additionally, understanding and following pre-treatment guidelines, like avoiding heavy meals or caffeine, can help you fully enjoy and benefit from your spa services.

By taking these steps, you can create a more enjoyable, personalized, and effective spa experience.

• If you are planning on pregnancy or currently pregnant or breastfeeding, please call our office so we can determine whether you can be treated at the appointment.

• Please call our office to let us know about any medical conditions or planned surgeries prior to your appointment so we can determine whether you can be treated at the appointment.

• Filler Appointments:
• Please plan no dental appointments (including cleanings) 2 weeks prior and 2 weeks after filler.
• Please plan air travel at least 2 weeks after any filler appointment

• We ask that you please arrive at the Spa unaccompanied.

• Please arrive at our office with a clean face. If you are planning to remove makeup at the our office, please arrive earlier than your appointment time. We will provide you with an area to wash your face before your appointment.

• Please fill out all your electronic forms online (Patient Forms) prior to your appointment. For more information about our Online Patient Portal please click here.

• Pre- and Post- care Treatment Guidelines are listed here for your convenience. These guidelines will help determine whether you can be treated at your appointment and guide how to treat your skin post procedure.

Any questions, please call our office.