Vacation time is officially here and we understand that
life can be unpredictable!
Here at Facial Aesthetics Center, we are committed to providing exceptional and individualized treatments to our patients in a timely manner. We never over book, and we make every attempt to create a schedule which will remain, in most instances, on time.
As you are aware, appointments at our practice are in high demand, with a long waiting list. No shows, late shows and last-minute cancellations inconvenience our other patients and prevent patients on the waiting list from being seen.
To provide the best experience for all guests, we adhere firmly to a few key standards which we will review here:
Cancellations:
We expect that you notify us of a cancellation at least 48 hours in advance of your appointment. For example, if your appointment is on a Monday, we expect that you notify us by 12pm on the previous Thursday.
This gives our team enough time to offer the appointment to a patient on the waiting list. If compelling issues are present, please let our team know. Failure to cancel your appointment in a timely manner will result in the following payment prior to rescheduling:
- $100 Late Cancellation Fee (cancellation without 48-hour advance notice)
- For any service requiring a deposit, a no show or late cancellation will result in full forfeiture of the deposit.
No Shows:
We consider an appointment to be a “No-Show” if the booked guest is not present in the Spa at the specified appointment time - this includes arriving 15 minutes after the scheduled appointment time and / or canceling the appointment within 5 hours of the scheduled time.
A “No Show” of any appointment will result in 100% forfeiture of the full service price for the appointment booked.
How to Cancel Your Appointment:
To cancel/reschedule your appointment, please call us at: 401-649-0320. We do not accept cancelations via text or email. You may leave a detailed message on our voicemail with your name and phone number. We will return your call promptly to help you reschedule your appointment.