In this Util-Assist Connections Newsletter:

Explore the world of possibilities with next-gen advanced metering infrastructure (AMI) by registering for our upcoming webinar, discover how a small city in Alaska is benefiting from Util-Assist's CustomerAssist services in our latest case study, and learn how Util-Assist is painting the map blue with projects across North America.

Webinar: Unlocking the Possibilities with Next-Gen AMI

The latest generation of advanced metering delivers a wealth of data from the grid edge to unlock a world of opportunities for the utility of the future. From electric vehicle (EV) detection to distributed energy resources (DER) support, to customer load disaggregation, utilities are starting to explore the many innovations that the next generation of advanced metering infrastructure (AMI) brings to improve operations and the customer experience.

Before embarking on your AMI journey, educate yourself on the possibilities, the benefits and the challenges. Util-Assist is holding a one-hour free virtual webinar through Electricity Canada on November 9 at 1:00 p.m. ET. You’ll hear from Alectra Utilities' EVP of customer experience on the utility’s successful next-gen AMI procurement project and from Util-Assist on lessons learned from recent AMI projects across North America.

The webinar is a practical primer to kickstart planning your AMI initiative, from business case through to deployment and will include answers to your most pressing questions:

  • What distinguishes next-gen AMI from earlier generations?
  • How is next-gen AMI changing the utility landscape and preparing utilities for the future?
  • What are the drivers for next-gen AMI?
  • Why are utilities planning their procurements now?
  • What are my options if I already have AMI?

Have more questions? Send them in advance to John Forsyth.

Register today to save your spot.

Taking Utility Billing to the Last Frontier

Short on staff? Looking to enhance the customer experience? New technologies, rising customer expectations, and increased demands for efficiency are transforming the utility landscape. That’s why more and more utilities are turning to Util-Assist’s fully managed utility billing and contact centre service, CustomerAssist.

With new business in Alaska, Util-Assist is now taking CustomerAssist to the last frontier. Find out why the City of Seward selected CustomerAssist after an exhaustive search for a reliable billing services provider. Read the case study here.

Util-Assist's Tyler Whalen, Jacquelyn Beaty, and Lauren Fielker look north to the future on a visit to Alaska.

Painting the Map Util-Assist Blue

We’re painting the map Util-Assist blue with projects completed right across Canada and the U.S. Founded in 2005 to help Ontario utilities make educated decisions on procuring the first generation of advanced metering infrastructure (AMI), our AMI expertise is now in demand throughout North America. Whatever your regulatory environment and geographic requirements, we can help your utility procure and deploy best-fit AMI and integrated technology solutions. 

We’re always evolving to stay ahead of your emerging needs, and we’ve added managed services to our mix to help you reduce risk, save costs, and streamline processes. PowerAssist, our 24×7 outage management contact centre, is designed specifically for utilities, with digital inbound and outbound channels for customer choice. SecureAssist protects against substation theft and vandalism with around-the-clock AI-enabled surveillance. And CustomerAssist delivers a complete range of back-office support, from billing to collections to call centre services. Find out how we can help. 

Upcoming Events

We hope to see you at these upcoming events. Visit our events page for more details or to register.

GridSecCon 2023

Co-hosted by NERC, the E-ISAC, and the Northeast Power Coordinating Council (NPCC), the 12th annual GridSecCon brings together cyber and physical security leaders to deliver expert training sessions, share best practices and effective threat mitigation programs, and present lessons learned. 

Electricity Canada Conversation Series Webinar

With the first generation of AMI nearing end-of-life, utilities are starting to explore the many innovations that the next generation of AMI brings to improve operations and the customer experience. Util-Assist's webinar, hosted by Electricity Canada, is a practical primer to kickstart planning your AMI initiative, from business case through to deployment.


The WE3 Summit is an immersive energy experience that brings together utility industry thought leaders from across the globe. Featuring curated content and selected speakers, WE3 addresses the biggest issues facing water and energy.

Harris HCTC 2023

HCTC 2023 provides an opportune time to network with other Harris users, explore Harris products and services, increase technical know-how, and learn new software tips and tricks to increase productivity and efficiency. 

We're Growing!

Our team just got even stronger with the addition of six new employees. 

Welcome to the team!

Laticia Dyer

Contact Centre Representative

Callistus Ikeata

Business Systems Analyst

Nicholas Eker-Moura

PowerAssist Agent

Dylan McKay

PowerAssist Agent

Kelson Xie

Test Analyst

Adam Whittington

SyncAssist Agent

About Util-Assist

Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. Driving digital innovation with professional services and managed services for electric, water, and gas, Util-Assist is shaping the utility of the future.

Solutions. Simplified.