Jefferson Parish Housing Services Development District

121 Pailet Drive - Harvey, LA 70058 - 504.342.4475 -

NOVEMBER 2022 "Connecting quality people to quality homes"

From the Executive Director's desk

It’s always a pleasure to communicate with the partners in our Housing Choice Voucher Program. We thank each and every one of you for reading our newsletter and having dialogue with us on ways that we can continue to optimize our program’s efficiency and effectiveness. 

As you may have noticed, we have made significant strides towards achieving our goals and objectives.

For the first time, we were able to process a mid-month payment disbursement to eliminate the wait time on pending payments. We hope to be able to incorporate this into our Standard Operating Procedures for PY 2023.

Additionally, we have made tremendous progress with eliminating the backlog of pending contracts. Over the past two months, we have processed over 65 pending contracts.

Other operational changes have improved accessibility and communication, however, lots of work is still needed. We are constantly monitoring our phone system and all program operations to ensure that they are functioning as designed. Particularly, we have made changes to our site-based call center in an attempt to reduce wait time, route calls appropriately, and resolve issues. We will continue to modify this operation as needed until it is perfected. 

We’d like to continue to encourage all of stakeholders to utilize the proper email domains in an attempt to get issues resolved quickly. The email domains are listed in all of our communications and on our website

Lastly, please allow me to wish everyone a happy and joyful Holiday Season. 

With kind regards, I remain…

Dorian Rawles


Please note that the JPHSDD offices will close at 12:30 p.m. on Thursday, December 22nd. The offices will also be closed Friday, December 23rd and Monday, December 26th for the Christmas holidays.

This is our general information e-mail address.

It should be used for all information and general questions.

This address should be used for all Property Owners and Managers to address issues, concerns, and programmatic processes.

This address should be used for all Program Participants to address issues, concerns, and programmatic processes.


Effective December 5, 2022, the Call Center and Front Lobby will be closed to incoming customers for lunch between noon and 1:00pm. It will reopen for normal services at 1:00pm. Please make note of this very important change in operation. 

Vision Statement

The Housing Services Development District aims to be a vanguard for affordable housing and self sufficiency programs which meets the various housing needs of the community while providing viable economic opportunities.

Mission Statement

The Housing Services Development District ardently works to create, maintain, and expand a wide variety of affordable housing opportunities across Jefferson Parish.

Core Values

The Housing Services Development District is devoted to our CPR core values which are Commitment, Professionalism, and Respect for all of our stakeholders.