Earlier this year, as COVID-19 required Esperanza Health Center to transition to mostly telehealth remote patient visits, a family in distress was quickly comforted by their 12-month old child’s medical provider who came across an urgent message on her screen about an emerging hive-like rash that the child had developed.

EHC Pediatric Nurse Practitioner Kerith Duggan, CRNP, MSN, began to assess the child. She made a telehealth call with the parents and asked some screening questions in order to determine the cause of the child’s condition.