Dear Reader
As we continue our investigation into the dire situation at St. Maarten's post office company PSS (Postal Services St. Maarten N.V.), we are confronted by the fact that despite it being government's responsibility to guarantee proper postal services in the country, not one of the successive governments in the past seven years - and we all know how many there were since 2010 - lifted to finger to help PSS.
Yet when it came to proposals for multi-million dollar construction projects on the land where the post office building is situated there was no lack of eagerness to get those projects off the ground with the fall of these governments being the only delaying factor in their executions.
Maybe that is the real reason why PSS must suffer a slow corporate creep into bankruptcy. However, when we consult the register of the Universal Postal Union (UPU) in regards to the roles in accordance to the UN convention and we compare the entities responsible for fulfilling the obligations arising from adherence to the treaty of the UPU in St. Maarten with for instance Aruba and Curacao, we get a stark picture that paints it clearly that the St. Maarten government accepts no responsibility for the existence of PSS nor exercise any kind of oversight directly or indirectly via a regulatory body.
Basically, PSS is left to fend for itself. In the coming days, our concern goes out to the employees of PSS, however our concern is more pressing for the hundreds of customers who make use of PSS' postal services on a daily basis. How are they going to get to send and receive their mail if the company is allowed to collapse financially?
Already we come across cases in our investigation where banks are already threatening to close down clients bank accounts because of non-response to mail sent to these clients regarding their accounts at the banks. But how are clients to know there are issues with their bank accounts if the letters the banks send to them are not being delivered?
Who will be ultimately held responsible for this lack of delivery by the postal services in St. Maarten? A bankrupt PSS N.V. or its Managing Director, the supervisory board (SBD) or Government's as the shareholder? Or is it the Kingdom of the Netherlands as the ultimate responsible entity for the postal services within the Dutch Kingdom?
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Reminder: The 1st Annual Customer Service Week is from November 27th to December 1st at the Holland House Beach Hotel and there is still room for more participants, though space is limited. Last-minute walk-ins paying cash at the door will also be accepted. Their Job Readiness Course will be a hit, we believe, with many jobless post-Irma. Check online at
www.AcademyCSMA.com for more information about the available courses and their Irma special rates. Sessions are from 9am to 5pm each day.
