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Dear 

As a prospective client I trust that you enjoy our newsletter and hopefully learn something new. 

If you would like someone at our offices to contact you with a view to proceed further in the acquisition of a BluWave product  then please contact
tania@bluwave.co.za  or call Tania on 011 462-6871 

We have three flagship products we develop and market:
  • BluWave CRM
  • BluWave SERVICE (Help Desk, Job Incident Management)
  • BluWave BI (Business Intelligence)
All products come with EasyFlow™️ - the Workflow automation tool chosen by Sales Champions World Wide.

Happy Selling,

Byron Signature
Byron Cooke-Tonnesen
CEO 

BluWave CRM Feature: Leads Management 


Manage leads efficiently with our leads management software 

Managing leads effectively can be the difference between closing a deal and losing one. With our leads management software, enquiries coming into your website can be pushed directly into the BluWave CRM system for your salespeople to deal with. 

With this leads management software module, your salespeople will see new leads on their home page whenever they open the CRM system. Once the leads have been actioned by a salesperson and qualified, they are then transferred automatically to the CRM database for further processing. Your sales team can then use this database for outbound canvassing to process leads before sales qualification. 

In addition to importing leads directly from your website's enquiry functionality, our software can also store leads that are imported as lists. 

Want to know how our leads management software can help improve your sales process?  Contact us on (011) 462 6871

Staff Profile: Armand Van Jaarsveld - Junior Software Developer   

Armand is BluWave's junior software developer and his roles include development of our software and helping with customer support. Around the office Armand is also known as Frikkie.

The things Armand loves about BluWave is the coffee, he also finds our staff and clients friendly.


Armand has been working at BluWave for 1 year and 8 months now. Before he joined the BluWave team he fulfilled the following positions:
  • Waiter
  • Barmen
  • Software Developer
  • Hardware Server Technician
Armand has the following qualifications:
  • Certificate for Information Systems
  • Bachelor of Technology Information Systems Engineering
  • Bachelor of Science Information Systems Engineering  
In 2013 Armand achieved top achiever in his class.

One thing most people don't know about Armand is that he has a Black Belt in Karate. His hobbies include:
  • Playing guitar
  • Jogging
  • Drawing
  • Traveling 
Starbase Telecoms

Starbase Telecoms has been supplying headsets to the South African market since 1989, longer than any other headset supplier in the country. Starbase started trading as a 3-person business and has evolved into the organisation of today with a highly focused team of dedicated people. Peter Croft, the founding member, has been involved with telecommunications for over 30 years and has provided the core knowledge and direction of the business.
 
Starbase became an independent headset supplier, so that we are able to provide the headset brand which the client prefers and also to provide the best knowledge and solution to all applications. Now, 27 years later, Starbase holds the distributorships for Accutone and VXi headsets. Our main product lines include headsets, lightning and surge protection, music / messaging-on-hold as well as body worn security cameras. In addition to distributing our products, we also offer a lightning protection consultation service. Site surveys are carried out for our clients at their customer's premises and recommendation reports are generated.
 

The Accutone brand of headsets enables us to serve the more budget conscious market. With the current economic downturn, we find that some companies are more conservative than they have been in the past. Accutone headsets offer the professionalism and rugged construction of a call centre headset at a very reasonable price allowing us to provide real value for money. Our Accutone customers have realised significant savings in the overall cost of running their call centres.

 
We have the longest-established headset repair centre in South Africa. Our well trained technicians have all the equipment and knowledge necessary to repair or refurbish most makes of headsets and to provide you with unsurpassed backup service and technical advice on all our products. Our turnaround time for repairs is normally 48-72 hours depending on the quantity of repairs and the busy nature of the workshop.
 
We maintain headsets for strategic organisations such as the South African Police services, who obviously cannot afford to be left without communications.
 
We focus  on providing the best customer service we can and  always conduct our business ethically and professionally. We at Starbase believe in long-term business relationships and it is for this reason that we are exceptionally customer focused. We take pride in our reputation in the marketplace and our top quality products.
 
While our main customer base is spread throughout South Africa, we are able to supply our products anywhere on the continent.
 
Call us today and take advantage of our Bluwave customer discount. All orders received before the end of November will qualify for a 10% discount.  Please use the discount code "Blu wave" when placing your order.
 
Call: (011) 804 1727
 
BluWave BI -  Data Sources


BluWave BI allows you to connect to BluWave CRM, BluWave SERVICE, Google Analytics and imported Excel spreadsheets. This allows you to mash-up your different data sources to create a single report or dashboard. We give you and your data freedom.

Book Review: Team of Teams: New Rules of Engagement for a Complex World -  By General Stanley McChrystal (Author)

What if you could combine the agility, adaptability, and cohesion of a small team with the power and resources of a giant organization?

When General Stanley McChrystal took command of the Joint Special Operations Task Force in Iraq in 2003, he quickly realized that conventional military tactics were failing. The allied forces had a huge advantage in numbers, equipment and training - but none of the enemy's speed and flexibility.

McChrystal and his colleagues discarded a century of conventional wisdom to create a 'team of teams' that combined extremely transparent communication with decentralized decision-making authority. Faster, flatter and more flexible, the task force beat back al-Qaeda.

In this powerful book, McChrystal and his colleagues show how the challenges they faced in Iraq can be relevant to any leader. Through compelling examples, the authors demonstrate that the 'team of teams' strategy has worked everywhere from hospital emergency rooms to NASA and has the potential to transform organizations large and small.

He charges leaders to create organizations that are nimble, transparent, horizontal rather than hierarchical, and which empower their people to execute based on the concept of 'shared consciousness'. Teach them and allow them to trust their gut and use their best judgement based on their training and knowledge of organizational goals. Just as the military needed to adapt to overcome the changing landscape of battle in Afghanistan and Iraq in order to be successful, so must organizations in the ever-changing landscape of corporate South Africa.


SAVE 17%

Pay Annually and Save

Only R3000 ex Vat per user, per annum - pay for 10 months, receive 12 months.

Tel: 011 462 6871

Email:sales@bluwave.co.za     

Website:  www.bluwave.co.za

BluWave Software | (011) 462 6871 | sales@bluwave.co.za | www.bluwave.co.za