We have many training sessions available for our Medicare Advantage (MA) and Cigna Healthcare Supplemental Benefits (CSB) brokers in April. You don't want to miss out! Scroll through the training sessions below to view all the trainings available by topic. Make sure you register for your spot!

Medicare Advantage and Prescription Drug plans

Choosing the right enrollment period for MA (SEPs)

Do you have questions about MA Special Enrollment Periods (SEPs)? You are not alone. Join us for this informative training to help you understand how to leverage SEPs to increase your sales throughout the year.

Monday, April 1

4 p.m. – 5 p.m. ET

Register


Thursday, April 18

10 a.m. – 11 a.m. ET

Register

(Español) Elegir el período de inscripción adecuado para Medicare Advantage (SEP)

¿Tiene preguntas sobre los períodos de inscripción especiales de Medicare Advantage? Usted no está solo; Únase a nosotros en esta capacitación informativa que lo ayudará a comprender cómo aprovechar los períodos de inscripción especiales para aumentar sus ventas de Cigna Healthcare durante todo el año.

Lunes, 8 de abril

3 p.m. – 4 p.m. ET

Registrarse

Low Income Subsidy (LIS)

Join us to learn about changes in the Low Income Subsidy (LIS) program and how these changes impact Medicare beneficiaries, while learning how to leverage the LIS Quarterly Special Enrollment Period to build your business throughout the year.

Tuesday, April 2

10 a.m. – 11 a.m. ET

Register


Tuesday, April 9

4 p.m. – 5 p.m. ET

Register

Exploring CignaforBrokers and Producers' University

CignaforBrokers provides you single sign-on access to Producers' University, CustomPoint, Salesforce, and more. Producers' University is your one-stop shop for many resources to help elevate your sales. Ideal for brokers new to Cigna Healthcare, this training will help you learn how to navigate both sites. 

Tuesday, April 2

11 a.m. – 12 p.m. ET

Register

Enroll with ease using ConnectureDRX

Learn how to use one of Cigna Healthcare's online enrollment tools, ConnectureDRX. This informative training will prepare you to conduct compliant enrollments both virtually and in-person.

Wednesday, April 3

10 a.m. – 11 a.m. ET

Register


Thursday, April 18

4 p.m. – 5 p.m. ET

Register

Dual Special Needs Plan (DSNP)

Learn more about how Cigna Healthcare’s Dual Special Needs (DSNP) plans can help you grow your business year-round. 

Wednesday, April 3

11 a.m. – 12 p.m. ET

Register


Thursday, April 11

4 p.m. – 5 pm. ET

Register

Positioning to increase sales

It's not enough to know plan benefits; successful agents understand the importance of positioning plan benefits to meet customer needs in a targeted way to increase sales, retention, and customer satisfaction. Join us for this training to learn more about positioning skills.

Wednesday, April 3

4 p.m. – 5 p.m. ET

Register


Tuesday, April 9

10 a.m. – 11 a.m. ET

Register

Salesforce lead management

Unsure about how to manage and disposition your Salesforce leads? Join us for this training to learn how to correctly manage your leads and increase sales.

Thursday, April 4

10 a.m. – 11 a.m. ET

Register

Cigna Healthcare PDP: What you need to know in 2024

Have questions about PDP changes in 2024? We have answers! Join us to learn more about these changes and details about Cigna Healthcare commissionable PDP plans.

Monday, April 8

4 p.m. – 5 p.m. ET

Register

Military health benefits & MA

Learn how Veterans can benefit from enrolling in a Cigna Healthcare MA plan in addition to using their VA or TRICARE for Life benefits. We'll show you how to grow your business while serving our Veteran Medicare beneficiaries.

Wednesday, April 10

10 a.m. – 11 a.m. ET

Register


Monday, April 15

4 p.m. – 5 p.m. ET

Register

How to resolve objections

Objections don’t have to be an obstacle to success in sales. Join us to learn how to resolve objections by asking the right questions to help your customers feel their concerns are addressed while increasing your chances of closing the sale.

Wednesday, April 10

4 p.m. – 5 p.m. ET

Register


Tuesday, April 16

10 a.m. – 11 a.m. ET

Register

Sales that stick: Retention strategies for MA brokers

Building a retention strategy is critical to building your customer base – not only in retaining your customers but also in gaining referrals all year. Join us to learn how to develop your strategy to grow your business.

Thursday, April 11

10 a.m. – 11 a.m. ET

Register


Wednesday, April 17

4 p.m. – 5 p.m. ET

Register

MA and PDP compliance training

If you have questions about compliant selling of Medicare Advantage and Part D plans, you don’t want to miss this training. Join us to learn about compliant selling practices and have your compliance questions answered. 

Tuesday, April 16

4 p.m. – 5 p.m. ET

Register

Cigna Healthcare MA dental benefits: A deep dive

Dental coverage is often one of the deciding factors in choosing a MA plan. Join us for a deep dive look at our MA dental benefits to learn how to position these benefits to meet your customer needs and grow your business. 

Wednesday, April 17

10 a.m. – 11 a.m. ET

Register

Supplemental Benefits

Exploring how to submit CSB product applications on ExpressApp

Learn how to use CSB's online enrollment tool, ExpressApp. This informative training will prepare you to conduct enrollments virtually and in-person.

Monday, April 1

3 p.m. – 4 p.m. ET

Register

(Español) Explorando cómo enviar solicitudes de productos CSB en ExpressApp

Aprenda a utilizar la herramienta de inscripción en línea de CSB, ExpressApp. Esta capacitación informativa lo preparará para realizar inscripciones de manera virtual y en persona.

Miércoles, 10 de abril

1 p.m. – 2 p.m. ET

Registrarse

Choosing the right Guarantee Issue (GI) right for Medigap policies 

Join us to learn all about the federal and states GI rights and what proof is needed when submitting applications to minimize Requests for Information (RFIs).

Wednesday, April 3

4 p.m. – 5 p.m. ET

Register


Wednesday, April 17

12 p.m. – 1 p.m. ET

Register

Protect against the unknown with our Individual Whole Life insurance

Join us to learn all about how our Individual Whole Life policies work and how you can incorporate it into your sales offerings. 

Thursday, April 11

1 p.m. – 2 p.m. ET

Register

MA Brokers

Cigna Agent Resource Line (CARL)

866.442.7516

CARL@cignahealthcare.com

7 a.m. to 7 p.m. CST, Monday through Saturday

Spanish queue available


CSB Brokers

The Agent Resource Center (ARC)

877.454.0923

8 a.m. to 5:30 p.m. CST, Monday through Friday

Spanish queue available

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