As promised, we are sending daily updates regarding system performance and support. We will continue this communication as long as there is news to share.
Parchment. Parchment informed us this weekend that it had completed the work necessary for its counselors to be able to submit transcripts to our system.
Preview PDF Progress. Last night we released a fix to address the problem that has been preventing some applicants from seeing the Preview PDF during the application submission process. As with all new releases, we will monitor this one closely over the next several hours to ensure that it is working as intended.
Help Center Interruption. On Saturday night, the Help Center was unavailable for approximately 3 hours due to a service interruption at the third-party vendor that operates our support software. The vendor worked quickly to identify and resolve the problem, and they join us in apologizing to users who were impacted by this delay. The vendor has taken extra precautions to avoid any future interruption in service.
Editing/Saving Errors. On Saturday night and again on Sunday morning, some students encountered errors when trying to edit and save their applications. None of our internal monitoring indicated a problem, which suggests the issue was isolated to a particular server or part of the system. That would explain why most users did not encounter any difficulty. In all, we received about 100 support tickets on the topic.
