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ABOUT DRCT
Disability Rights Connecticut (DRCT) is the state’s Protection and Advocacy system, charged with protecting the rights of individuals with disabilities and keeping them free from abuse and neglect. Employing a variety of means, our advocates and attorneys use systems advocacy and some individual advocacy to achieve positive changes in the lives of people with disabilities and their families. We are seeking employees who value this work.
At DRCT we recognize the intersectional nature of inequity and oppression experienced by people with disabilities from underprivileged and underserved communities. We strive to create a welcoming and inclusive environment at DRCT. We work to address disability-related injustices specifically at the intersections of disability and race, disability and gender, disability, and gender-based violence, and more. DRCT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Essential Functions/Principal Accountabilities
The responsibilities of the person in this position include:
- Timely answer, screen, and respond to inquiry calls, emails, and letters from constituents.
- Update and maintain an organizational system for responding to calls, emails, and letters in a timely manner.
- Respect dignity and confidentiality in all interactions with constituents.
- Communicate effectively with callers to gather information, determine appropriate resources, and screen for eligibility.
- Be familiar with DRCT’s funding mandates and established priorities.
- Demonstrate knowledge or ability to research and gather available resources in Connecticut to provide timely and accurate self-advocacy information and referral to callers.
- Manage website publications and forms for self-advocacy virtual library.
- Maintain and update, in consultation with the Deputy Executive Director, self-advocacy resources and links to referral websites as well as a database of correspondence to follow-up on self-advocacy information and referral requests.
- Facilitate distribution of DRCT self-advocacy materials based on constituent’s need.
- Timely maintain complete and accurate records in case management database system for annual program performance reports.
- Demonstrated commitment to valuing diversity, the rights of people with disabilities, and contributing to an inclusive working and learning environment.
- Participate in appropriate training to enhance professional skills.
- Community engagement duties as assigned.
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Assist the Communications Team in creating content and in amplifying self-advocacy information on all DRCT social media platforms.
Minimum Qualifications:
- At least two years of experience working with people with disabilities.
- Bachelor’s degree.
- Excellent interpersonal and collaboration skills to be able to work well with others inside and outside DRCT.
- Strong and effective written and verbal communication skills.
- Strong organizational skills.
- Proficiency with computer programs such as Microsoft Word, Excel, Teams, Outlook, SharePoint, Canva, and social media.
- Ability to timely maintain thorough and complete records in an online database system.
- Ability to respect client dignity and confidentiality.
- Ability to work independently with appropriate supervision.
Other desirable qualifications for this position include:
- Bilingual in Spanish and/or ASL.
- Experience with or sensitivity to individuals from various racial, ethnic, or language-distinct communities.
- Knowledge of laws, rights, and services as they pertain to individuals with disabilities.
Disclaimer
This position description serves as a general summary and overview of the major duties and responsibilities of the job. It is not intended to represent the entirety of the job nor is it intended to be all-inclusive. Management reserves the right to modify, or rescind, this position description at any time, with or without prior notice.
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