Insights for Healthcare Leaders

Colleagues in Healthcare, I hope that everyone enjoyed the recent Thanksgiving Holiday. It’s hard to believe we’re in the homestretch of 2019! These last few weeks have been busy ones for HCEG.  It was great to connect with so many old and new faces whom we’re looking forward to seeing again in September for our Annual Forum in Boston . Just this week, we participated in the WEDI Winter Conference where we presented the session “Challenges, Issues and Opportunities: A Look at HCEG’s Top 10 for 2020” , and compared the 2020 Top 10 , to the previous two years of critical items.  We’re also busily preparing to attend AHIP Consumer Experience and Digital Health Forum (AHIP CX) on December 10-11th in Chicago. HCEG will be presenting the session “ What Should Be Keeping Health Care Executives Up At Night? “ on December 10th at 11am.  Additionally, we’ll be supporting our Sponsoring Partners Zipari , Change Healthcare and Instamed in their participation at AHIP CX, which includes a Ziparty with Zipari that we’re very much looking forward to! Registration details are provided below.  Please connect with us in Chicago, if you’ll be there! Until our next newsletter! Ferris Taylor Executive Director The HealthCare Executive Group (HCEG) ft@hceg.org

Time is Running Out. Only A Few Days Left to Participate!

Industry Pulse Survey Closes on 12/06 The 10th Annual Industry Pulse survey – based on the 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare leaders closes this Friday, December 6th.   Take this insightful survey today and learn more about the top challenges, issues, & opportunities facing the healthcare system in 2020 and beyond. Respondents who provide an optional email address will receive a copy of the survey results. For a sample of those results, see last year’s completed survey here . TAKE SURVEY

Deep Dive: 2020 HCEG Top 10

Healthcare ‘Costs & Transparency’ and ‘Consumer Experience’ Top of Mind for 2020 & Beyond ‘Costs & Transparency’ and ‘Consumer Experience’ are ranked #1 and #2 on the 2020 HCEG Top 10 list of challenges, issues, and opportunities facing healthcare executives in 2020. These two areas of focus for health plans, health systems, and providers – risk-bearing or otherwise – are also frequently referenced on the various lists of ‘Healthcare Predictions & Trends for 2020'. Read this new blog post to learn more about specific challenges, issues, and opportunities facing healthcare leaders in 2020 and beyond. READ MORE

AHIP Consumer Experience & Digital Health Forum

2019 AHIP Consumer Experience & Digital Health Forum This annual event takes place in Chicago on December 10-11 with HCEG members and sponsor partners participating. Highlights of participation include: What Should Be Keeping Health Care Executives up at Night? On Tuesday, December 10th at 11:00 am, HCEG Executive Director Ferris Taylor and Ian Gordon , Former Sr VP & COO of Regence, will be presenting insight from the recent 2020 HCEG Top 10 list. Learn more here . Creating Impactful Member Enrollment Correspondence HCEG member Sheri Johnson , AVP of Member Enrollment and Billing at UCare will present on December 10th at 3:15 pm. Learn more here . Revolutionizing Consumer Experience With a Single Platform Built for Health Insurance Mark Nathan , CEO & Founder of HCEG sponsor partner Zipari, Inc . will present on December 10th at 4:10 pm. Learn more here . LEARN MORE

HCEG Sponsor Partners at AHIP CX & Digital Health Forum Our sponsor partners Change Healthcare, Instamed , and Zipari will be at a AHIP's event. Make sure you connect with them to learn about how their products and services can help your healthcare organization address its challenges, issues and opportunities.

Now It’s a Ziparty! Our sponsor partner Zipari will be hosting a networking event at Howl at the Moon with food, drinks, and live entertainment provided to help grease everyone’s networking wheels.   Join healthcare leaders and other AHIP CDF attendees on Tuesday, December 10th at 7 PM. Location: Howl at the Moon Chicago, 26 West Hubbard Street, Chicago, IL 60654 Transportation will be provided between the Swissotel Chicago and Howl at The Moon. RSVP today as space is limited! RSVP HERE

Save Using HCEG Discount Code To receive a discount off registration to the 2019 AHIP Consumer Experience & Digital Health Forum , use code HCEG and register here . GET REGISTERED

WEDI Winter Conference

Highlights from 2019 WEDI Winter Conference The 2019 WEDI Winter Conference: Connect, Communicate, Collaborate took place this week in Arlington, VA and included representation from HCEG and our sponsor partners. HCEG Executive Director Ferris Taylor presented “ Challenges, Issues, And Opportunities: A look at HCEG’s Top 10 for 2020 ” a look at select items from the 2020 HCEG Top 10 supporting key themes of the WEDI conference: Delivery System Transformation, Interoperability / Consumer Data Access, and Healthcare Policy. Long-time HCEG sponsor Change Healthcare received the Outstanding Corporate Leadership Award recognizing the WEDI Member organization displaying the highest level of commitment and corporate involvement in the work and activities of WEDI each year. HCEG Gold sponsor Softheon received the Outstanding Corporate Sponsor Award that recognizes a vendor who has served as a strong champion in health IT through their continued commitment to WEDI’s sponsorship programs. Matthew Albright of Zelis Payments ( RedCard ) was one of four recipients of the Distinguished Service Award recognizing individuals who have provided significant leadership to the fulfillment of WEDI’s mission, objectives, programs and overall volunteer activities. HCEG is honored to have the support of these leading healthcare vendors. For more information, see WEDI Honors Health IT Industry Leaders at the WEDI Winter Conference . LEARN MORE

Presentations from 2019 WEDI Winter Conference Thanks to WEDI for allowing us to share presentations from this week’s conference. See this page to access presentations from the 2019 WEDI Winter Conference. LEARN MORE

On The HCEG Blog

Special Thanks to HealthCare Executive Group’s 2019 Sponsor Partners As we prepare to wrap up the year, and celebrate the holidays, we’re thankful for the support of our Sponsoring Partners . We acknowledge the contributions these leading healthcare companies have provided and continue to provide to our healthcare executive members, industry advisors, and associates throughout the year. Through the support of our sponsoring partners, HCEG is able to provide a comprehensive package of information, events, and networking opportunities throughout the year. LEARN MORE

Webinar Series Recap

We Can Stop Diseases, But Can We Stop The Fax? Did you miss Surescripts' Webinar? Then you can access the webinar right here. Learn how to arm prescribers and pharmacists with data and insights to make the optimal decision for the patient. Explore technologies that enhance prescribing and inform care decisions, to get patients the right prescription at the right cost, the first time; such technologies as Real-Time Prescription Benefit, Electronic Prior Authorization and Clinical Direct Messaging. These technologies support electronic, secure, in workflow communications across the entire healthcare ecosystem. Watch this webinar here. ACCESS WEBINAR

Recapping Social Determinants of Health: A Payer’s Strategic Advantage If you missed HCEG’s November Webinar Series event, check out the webinar recording and Twitter Moment.  Information from sponsor partner HealthEdge ’s 2019 independent Voice of the Market survey, examples of social determinants of health (SDoH) in practice and guidance for how to get started addressing and overcoming challenges organizations face with regards to SDoH were shared. ACCESS WEBINAR

News from Sponsoring Partners

Check out recent news and insights from HCEG’s Sponsor Partners

Listen to Change Healthcare’s Thomas Laur, Executive Vice President, discuss Revenue cycle management (RCM) here .

Hear from Health Management , a MAXIMUS Company, that provides occupational health services in the UK across the public and private sectors and how they've improved customer experience by increasing speed and accuracy.

Curated Insights for Healthcare Leaders

Why doctors need to be leaders (and how to cultivate leadership) - Via Advisory Google’s data misdeeds are haunting its healthcare plans - Via Fast Company Consumer satisfaction lower for hospitals, higher for payers - Via Healthcare Finance News How to Choose the Right Natural Language Processing Solution - Via Linguamatics Five tactics payers can use to improve their Star Ratings - Via HealthData Management 3 Strategies for Payers to Improve Member Medication Adherence - Via Health Payer Intelligence Payer Funding of Interventional Pharmacoeconomic Studies: A New Paradigm - Via Health Affairs Did CMS Just Declare 2021 'The Year of the Consumer? - Via Health Affairs 9 Notable Reads for the Healthcare Executive| - Via Medicus Healthcare Solutions Understand the 4 Common CTO Personas - Via Gartner Top Trends in Health Insurance: 2020 - Via Capgemini

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