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(Robin Shapiro with her mom, Lainie Shapiro) 

Dear Ashley,

On behalf of our HealthAdvocateX community, I want to extend warm wishes to all the mothers out there and to all humans who have mothers. Whatever the status of your relationship with your own mother, May and Mother’s Day is a great month to reflect on what is an essential human connection. I have always been fascinated by the research showing that moms retain their children’s cells and children retain mom’s cells for a lifetime!   


This connection is why addressing aging and navigating care late in life for our parents often falls to adult children. Our upcoming Community Conversation is all about understanding home transitions for our older adults. These and other decisions are so important in our lives, I know you won’t want to miss it (or catch it virtually). Remember, all Community Conversations are always available virtually


We will also be launching our Spring Movie, ANGST as a revised date of June 3. This is a great movie that anyone can benefit from. We have a wonderful live panel, including: Rebeka Acosta, Sue Quinlan and Lee Mulhert. You won’t want to miss it! 


I hope to see you there! 

Here's to your good health,

Robin Shapiro and the Team at HealthAdvocateX

Upcoming Events

Community Conversation - May 13, 2024

Respite or Permanent Move To Adult Family Home, Assisted Living Or Memory Care, Where Do We Start?

When: May 13, 2024 | 11am – 12pm (PT)

Where: Online via Zoom (Register Here)

Cost: FREE! Also available for 1.0 BCPA CE

Navigating the transition to adult family homes, assisted living, or memory care can be daunting. This enlightening discussion explores the crucial considerations and initial steps involved in making this decision. From assessing care needs and financial planning to evaluating facility options and understanding the difference between respite and permanent moves, attendees will gain clarity on where to begin. By addressing key factors such as location, amenities, and quality of care, individuals and families can make informed choices for their loved ones’ well-being and comfort.


  1. Define respite versus permanent moves to adult family homes, assisted living or memory care.
  2. Discuss the different facilities for elderly loved ones.
  3. Look at the key factors needed to make this decision.

This Community Conversation is FREE to attend. It is also available for 1.0 BCPA CE for $15. 

About the Speaker -

Chief Care Officer, Adrienne Miller, has spent her career making connections that provide the best possible outcomes for all involved. She became a Senior Housing Advisor after going through the confusing and overwhelming process of finding a care community for her 93-year-old Aunt. She knows what it’s like to not know where to start, what will be safe, and what specifically to look for when trusting a loved one to someone else’s care. She helps families navigate moves to assisted living and memory care, whether for a respite stay or a permanent placement.

Register Here

Case Review - May 16, 2024

Reducing Financial Barriers To Healthcare: One Patient's Story

When: May 16, 2024 | 5pm – 6:30pm (PT)

Where: Online via Zoom (Register Here)

Cost: FREE! Also available for 1.0 BCPA CE

In this brief but impactful session, Sarah Jane will explore the financial barriers that are present to all patients, and specifically how they were able to be reduced in this one case. Be part of this important conversation as we seek to possibly implement these reductions for other patients alike.


CE will be Financial, General Education and Ethics


This event is open to all health advocates!

Professional Members of HealthAdvocateX, in good standing, the event is free to attend. Non-members the cost is $40. It is also available for 1.0 BCPA CE for $15. Invitations will go out via email soon!

Please reach out to us at info@HealthAdvocateX.org if you have any questions.

About the Speaker -

Sarah Jane Yang, MS, RN – Sarah Jane is a Care Advocate and Master’s level registered nurse with experience managing complex medical cases and navigating in-hospital services.

Sarah Jane’s background as an ICU and ER nurse gives her special insight to support multifaceted health challenges. Her experience as a hospital administrator provides a solid foundation navigating the “behind the scenes” complexities of the entire healthcare system including communicating with medical personnel in hospital settings, medical coding, insurance contracts and payment denials.

The passion to educate and empower patients drives Sarah Jane’s advocacy above all else. She envisions a world where no patient is too intimidated, financially marginalized or ill-informed to get their medical needs met. She understands how vulnerable the process of getting the care you need can be and she strives to provide clients with the maximum amount of independence and life quality as possible.

Register Here

The Movie: Angst & LIVE Panel Discussion –

June 3, 2024


When: June 3, 2024 | 4pm – 6pm (PT)

Where: Online via Zoom (Register Here)

Cost: $15 for Viewing | Also available for 2.0 BCPA CEs

* Public (Viewing Only - Does NOT include CEs): $15

* HealthAdvocateX Members + CEs: $25

* Non-Members + CEs: $40

This LIVE movie screening of Angst and Panel Discussion will occur on June 3, 2024 at 4pm PT. It will be made available ON-DEMAND until June 10, 2024. 

CE will be 2 hours, category will be mental health, ethics and general knowledge.

Join HealthAdvocateX for a thought-provoking event featuring the powerful documentary “Angst.” This film delves into the complexities of anxiety, offering insights into its impact and strategies for coping. Following the screening, engage with experts in a dynamic panel discussion exploring mental health, resilience, and community support. Gain valuable perspectives and tools to navigate the challenges of anxiety in today’s world. Don’t miss this opportunity to foster understanding and empowerment in the face of mental health struggles. 


  1. Understanding the Complexity of Anxiety: The movie provides insights into the multifaceted nature of anxiety, illustrating how it can manifest differently in individuals and impact various aspects of their lives. 
  2. Destigmatizing Mental Health: By sharing personal stories and experiences, “Angst” helps break down the stigma surrounding mental health issues like anxiety, encouraging open dialogue and empathy. 
  3. Exploring Coping Strategies:  The film explores a range of coping strategies for managing anxiety, from mindfulness techniques to seeking professional help, empowering viewers with practical tools to address their own struggles. 
  4. Building Supportive Communities: Through its narrative, “Angst” emphasizes the importance of building supportive communities that foster understanding, acceptance, and validation for individuals grappling with anxiety, highlighting the significance of social connections in mental health care. 
Register Here

About the Panelists -

Rebeka Acosta is the first Board Certified Patient Advocate in Nevada, earning her credentials after a 15-year career in healthcare administration and finance. In 2011 and 2013, she welcomed children to her family with complex medical needs and spent the next several years navigating the healthcare and education systems on their behalf.

With her sons thriving, Rebeka returned to the workforce in 2017, but this time followed her heart to patient advocacy. She earned her BCPA credentials in 2018 and founded A+J Pa.ent Advocacy in 2021. In 2023, Rebeka was named a Vegas Stronger Champion by KTNV Las Vegas, and Advocate of the Year in Pediatrics at the Healthcare Advocate Summit. She lives in the greater Las Vegas area with her husband, two teenagers, and two Great Danes.

Sue Quinlan started her career with the Peace Corps/VISTA (Volunteers in Service to America) in the inner city of Kansas City, Missouri. It was there that she learned no matter what your background, economics, or age, we all need someone to listen to us, believe in us and teach us. She received a BA degree from Drake University and a MA from Northeastern Illinois University. She then worked the next 35 years in Township District 211, located in Palatine, Illinois, starting as a social science teacher, moving to Palatine HS to be a counselor, and achieving National Board Certification in Counseling. She worked on countless initiatives, learning and understanding the needs of students and helping them find their way. She helped develop TRUST peer counseling that trained student leaders to provide peer support. She is most proud of her work with Project Excel, a program that helps students from diverse backgrounds achieve success in high school that leads to college opportunities. The program started with a small group of students and continues to grow today. After retirement, Sue continued working with students, starting a non-for-profit organization called Excel Beyond 211 DFS, dedicated to mentoring, advising, and financially supporting young adults who are determined to excel through college graduation and beyond. Excel Beyond 211 matches each mentee with an adult mentor who has been chosen for his or her ability to guide, nurture, and empower their mentee. At home with her husband, she proudly shares the accomplishments of her children; actor in LA, architect in Hong Kong and teacher/technology specialist in Mt. Prospect, IL.

Lee Mulert, MBA, MS, BCPA, CSA is the CEO & Founder of HealthACR, LLC, a private professional Health Advocacy firm with clients nationwide. With over 45 years of knowledge and experience in the healthcare industry from business, reimbursement, research, clinical and psychosocial perspectives, Lee brings her intuitive personality and problem-solving skills to help patients and families work through crises and identify options that meet their needs. In addition to her MBA, she earned her MS in Counseling, is a Board-Certified Patient Advocate (BCPA) and a Certified Senior Advisor (CSA). Her years of experience conducting negotiations help her to facilitate communications and mediate difficult situations for her clients. Her clients range from pediatric to older adults and incorporate a range of medical, psychosocial, mental health, trauma and substance use issues that affect them, their families and loved ones. Lee strives to ensure that her clients understand and feel that they are empowered participants in every aspect of their own health care. Lee is on the Board of the Patient Advocate Certification Board (PACB) and is PACB’s Treasurer (effective January 2023). Previously she served on the Board of the National Association of Healthcare Advocacy (NAHAC) as the Treasurer and Vice President. She is also a member of the National Association of Healthcare Advocacy (NAHAC), the Society of Certified Senior Advisors and the Alliance of Professional Health Advocates (APHA).



In the past few years our volunteer and staff have been taxed and we feel we could be serving you better.  Now is the time to tell us how!  Our deadline is extended – please fill out the survey today!  Your opinion matters to us!  Help us make our organization even stronger and help support you in the way that is meaningful.  Please take the survey here: 

Please take the survey here: 


Other Events You May Be Interested In

Healthcare Advocate Summit - September 2024

Join us at the coveted event for advocates by advocates, September 3-6, 2024 in Las Vegas. This Summit is the premier event for any stakeholder involved in patient access, navigation, reimbursement, and medication. Advocates and key Industry Leaders are invited from across the country to take part in this urgent discussion on improving access to care.

Register Here: https://www.healthcareadvocatesummit.com/register

TRANSGENDER XCENTER - On-Demand 5 Part Series with 5 J.E.D.I. / Ethics CEs Available

Last year we launched a five-part educational series on Transgender Advocacy that is now available for viewing and is also approved for Justice Equity Diversity and Inclusion (J.E.D.I.)/Ethics continuing education for Board Certified Patient Advocates.  The concept behind these centers is to provide credible, understandable and actionable information on a variety of topics through the lens of health advocacy. Our first topic: Transgender Advocacy 101.

A Special Thank You

A very special thank you to Dr. Malynnda Johnson and our esteemed panelists, Kim Mcilnay, Quin Buhs, Molly Crowther, and Nancy Keller, who provided profound insights on Transgender care.

XCenter Completion Badge

Professional CE participants of the event had the opportunity to receive an exclusive badge, which can be displayed on your profile, website, or professional platforms, signifying your completion of the XCenter Transgender Advocacy 101 event.

It's Not Too Late

Missed the event? Don't worry! You can now purchase the content of these modules and on-demand discussions. We believe in equal access for all; if purchasing causes financial hardship, non-CE tickets are available. Reach out to info@healthadvocatex.org for assistance.

Go to XCenter On-Demand

HealthAdvocateX Calendar

May 13: Community Conversation - Respite or Permanent Move To Adult Family Home, Assisted Living Or Memory Care, Where Do We Start? (Register Here)

May 16: Case Review - Reducing Financial Barriers To Healthcare: One Patient's Story (Register Here)

June 3: ANGST - Movie & LIVE Discussion (Register Here)

June 10: Community Conversation

July 8: Community Conversation

August 12: Community Conversation

September 9: Community Conversation

September 19: Case Review

October 14: Community Conversation

November 11: Community Conversation

December 5: Case Review

December 9: Community Conversation

Inclusion, Diversity, Equity and Access (IDEA) Statement

Approved by the Board September 21, 2022
Inclusion, Diversity, Equity and Access (IDEA) Statement

Our mission is to help people transform into active participants and partners in their own health care. To make this possible, we must advocate for inclusion, diversity, equity, and access (IDEA) for all individuals.
We recognize that:
  • Racism is a public health issue that impacts various intersections and communities differently.
  • Each person is unique and therefore experiences health care differently.
  • Every individual deserves health advocacy regardless of their race, ethnicity, language, nationality, gender, sexual orientation, gender identity and expression, spiritual practice, financial status, education, geography, disability, mental and physical status, age, weight, substance use disorder or other factors. 
  • Our organization is uniquely positioned to raise awareness on IDEA in health and health care.
We are committed to:
  • Raising awareness about the importance of IDEA in health and health advocacy in all aspects of care.
  • Expanding diverse representation within our organization, expert presenters, and educational offerings.
  • Intentionally messaging our values, sharing IDEA expectations for ourselves, affiliated advocates, and partnering groups.
  • Creating space for respectful dialogue about representation, equitable access, and inclusive practices in health care and health advocacy.
  • Educating our community and participating in opportunities about IDEA events and exercises to keep these issues in the forefront of our work.
  • Implementing systems to ensure IDEA is pervasive in our organization.
We will reflect on our accomplishments with humility and grace. We will recognize our limitations and remain open to what we may not see or realize so that we can improve and or repair any harm. 

Land Acknowledgement

HealthAdvocateX is headquartered in Seattle, Washington. We acknowledge that we are on the traditional land of the first people of Seattle, the Duwamish People past and present, and honor with gratitude the land itself and the Duwamish Tribe. We invite you to join us in acknowledging and thanking indigenous people for their ongoing stewardship wherever you are located.
Land Acknowledgement Challenge

Will you help us? We invite YOU to research and submit the name of the people, your location and how you would word your own personal land acknowledgement. Our Board will be selecting and reading land acknowledgements from across the country at our Monthly Board Meetings. You can submit it here: https://www.surveymonkey.com/r/hadvx-land-acknowledgement

Do you have something you would like to share with the HealthAdvocateX community?

Please submit ideas to info@HealthAdvocateX.org
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