When you communicate with employees you want to gain and build their trust. That leads to quick clarity and understanding.

Here are 9 principles to guide you when communicating with your employees.

Lead with empathy

Create a sense of togetherness when you share information, showing how it affects all of you in similar ways.

You can also show compassion by recognizing how it will affect the team or individuals in different ways.

Be transparent, accountable

Employees want to trust what their bosses say. It’s important to treat workers as adults and be direct and truthful, especially when it’s bad news. Be transparent, explaining what you know, how you know it and how and when you’ll share more.

Commit to well-being

When you talk about difficult situations or share information that affects employees in negative ways, recognize their well-being as well. Remind them of organizational support and resources – perhaps formal channels such as counseling or informal channels such as talking privately with you.

They will almost always remember how you made them feel more than they’ll remember how the information affected them.

Stay situationally aware

Stay aware of how the information will unfold and affect employees and team dynamics.

Be open to feedback on how to go forward as circumstances evolve.

Communicate regularly

Managers can’t just drop information on employees and let it sit. You want to make sure employees don’t feel ignored after you’ve shared critical information.

The best way to maintain trust and employee engagement is to communicate relevant information often. Add “Ask Me Anything” discussions or daily email updates to your communication tools.

Make it a two-way talk

As much as you share information, you want to get input and insight. Use employee voices to communicate up the line of command, sharing their concerns and expectations.

Even better, schedule time when employees can communicate directly with executives for productive exchanges (not gripe sessions).

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Information provided by: HR Morning