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The Clinician's Corner
Acute Appendicitis: Surgery vs. Conservative Antibiotic Approach

There is a new risk and  safety issue
in appendicitis. This case explores the conservative, antibiotic-first management of acute appendicitis with appendectomy reserved or treatment  failures.

 


Webinar
Saying Sorry: Empathy & Communication After an Adverse Event
 
Communication after an  adverse event can determine whether malpractice will
be filed. In this webinar, Doug Wojcieszak differentiates between empathy and apology, how to practice empathy, and what to do after an adverse event. 

 Watch Now  
Case Study
RN Communication Critical to HCAHPS Improvements
 
After implementing the  Patient SET™   Program, a large academic health system experienced significant improvements in all 5 HCAHPS categories targeted, including a 21% increase in Communication with Nurses.

From the Blog
Creating a Safety Culture

By Dr. Arnie Mackles
 
Creating an organization-wide culture
of safety from the top down in healthcare organizations is paramount for the future establishment of safety initiatives.

Meet TSG at an Upcoming Event

AONE: March 30 - April 2
Crittenden Medical Insurance Conference:  April 3 - 5
 
National Urgent Care Convention:  April 17 - 20

National Patient Safety Congress:  May 23 - May 25
 
International MUSE Conference: 
May 31 - June 3


The Sullivan Group