Care and Case Management (CCM) System News

Care and Case Management Support

Before reaching out for CCM support, please check our FAQs and Known Issues pages.

To request support for a CCM system issue, case managers should call the CCM Support Center (888) 235-6944 or complete and send a CCM Support Request Form attached to an encrypted email to ccmsupport@assurecare.com.

If you need to request user access to CCM and Bridge, please complete a 3rd Party System User Access Request Form, including the required signatures from your agency management. Submit the form to HCPF_OCLSystemApplications@state.co.us. 

To request a MEUPS password reset, email commit_helpdesk@gainwelltechnologies.com

For Bridge support, email ccmhelpdesk@gainwelltechnologies.com

Other News for Case Managers

Telligen Office Hours 

Telligen is hosting office hours for case managers to answer questions regarding Utilization Review Utilization Management (URUM) reviews for: 

• Health Maintenance Activities (HMA)
• Over Cost Containment (OCC)
• Supported Living Services (SLS) Exception 
• Children's Home and Community-Based Services (CHCBS) 
• Children's Extensive Services (CES) 

The first hour of office hours will be dedicated to questions and information about HMA, OCC, and SLS Exception reviews. The remaining 30 minutes will be dedicated to questions and information specifically for CES and CHCBS waiver reviews.

Please submit any office hours topic requests by using the Telligen Support Request form no later than Jan. 30, 2024.  

Meeting Details 

9:30 to 11 a.m. 

Feb. 6, 2024  

Please register to join.

Each attendee should register individually. Questions and answers from previous office hours are on our webpage under Telligen Office Hours.

CMA/DVR Roundtables

All Case Managers, Supervisors, and staff responsible for referrals are invited to attend the upcoming Roundtable sessions that are hosted by the Department of Health Care Policy and Financing (HCPF) and the Division of Vocational Rehabilitation (DVR). The objective of the Roundtable sessions this year is two-fold: 1) Education and 2) Networking.

There are two remaining sessions that align with the CMA Transition Phases. Each session will run from 10 a.m. to noon.

• March 19, 2024 - Phase 2 (For CMAs with March 1 transition date) Registration Link
• May 21, 2024 - Phase 3 (For CMAs with July 1 transition date) Registration Link

 What to Expect?

• Brief update related to Case Management Redesign
• Training on the intersection between DVR and DD/SLS Waiver Supported Employment
• Networking opportunity with the DVR office(s) that serve your designated area
• Confirm/establish contacts between your organization and DVR office(s)
• Share your intake process
• Outline your current (if any) referral process to DVR

Representation from CMAs is critical to the success of the Roundtable sessions. Thank you in advance for your participation and partnership! Ensuring CMAs have appropriate contacts with DVR and staff understand the sequencing of funding that can exist between DVR and CMAs will be invaluable in supporting people with intellectual and developmental disabilities in their employment goals. 

If you have questions or concerns, please do not hesitate to contact Jenny Jordan, Supported Employment HCBS Benefit Specialist at Jenny.Jordan@state.co.us.

Registration Open for Streamline Eligibility Training

Registration is open! Please register for training on Streamline Eligibility and PEAKPRO. Details and instructions for registration are available in Operational Memo 24-002.

ARPA 5.04 CMA/RAE Care and Case Management Best Practices Project Update

In February 2023, HCPF, with the support of a contractor, John Snow Training and Research Institute, Inc. (JSI Inc.), began conducting a process improvement project to improve communication, collaboration, and coordination for Health First Colorado members with long-term disabilities and/or complex medical/behavioral conditions. The project is focused on improving care for Long-term Services and Support (LTSS) members who are assigned to a Regional Accountable Entity (RAE) and a Home and Community-Based Waiver (HCBS) case management agency.

Over the past 12 months, JSI Inc. has been gathering stakeholder input through interviews and focus groups to identify RAE/CMA best practices that will improve agency communication, collaboration, and coordination with and for members. The best practices that JSI, Inc. identified can be put into 5 categories with the overall goal of improving member experience. The categories are:

• Intra-Inter-Agency Alignment and Collaboration
• RAE and CMA Role Clarification, Collaboration and Coordination
• Data Sharing and Technology
• Payment and Performance
• Contracts and Oversight
• Member Experience and Satisfaction

HCPF will be sharing opportunities to learn more about this project in upcoming communications.

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