Capturing the Cloud
  USGN is the leading provider of cloud-based collaborative project management solutions, transforming multi-project industries.
June 2017
What We Believe
(Part 3 of 4)

"We believe that you want a cloud-based, project management solution that adds to your bottom line." 

We are bombarded every day with acronyms, like LOL in social media, AWOL in the army, and RBI in baseball. Each has its own special meaning. For companies, few acronyms are more meaningful than ROI. It is the bottom line focus of business leaders and managers and drives every key financial decision in large and small companies alike. 

When determining which cloud-based solution to use, cost is a major factor. How can the expense be minimized? How many projects will it take to pay back the up-front expense? What will it cost if we do nothing? And on and on.  

At USGN, we believe that you want a cloud-based, project management solution that adds to your bottom line. What if it generated more revenue and reduced expenses? What if it increased the number of projects you can execute without increasing resources? What if it reduced or eliminated errors altogether? The answer to all of these questions is: USGN’s platform does. It is designed specifically for high-performing collaborative project teams. 

If ROI is front and center in your business mind, take a serious look at USGN! Give me a call. Let’s customize a demo that addresses your project management needs. Let’s do it ASAP! 


Russ Otten, VP of Sales & Marketing                Cell: 602.668.6880                                  

Where the Rubber Meets the Cloud
Client Interview
This month’s client interview is with Byron Ayle, Director of Real Estate Administration, for PetSmart, USGN’s first client, beginning in 2000. Currently, PetSmart uses USGN modules for Real Estate, Construction, Lease Abstract, and Property Management. 

“PetSmart is the largest specialty pet retailer of services and solutions for the lifetime needs of pets. At PetSmart, we love pets, and we believe pets make us better people. Every day with every connection, PetSmart’s passionate associates help bring pet parents closer to their pets so they can live more fulfilled lives. This vision impacts everything we do for our customers, the way we support our associates, and how we give back to our communities.” - from PetSmart corporate website.

Byron has been with PetSmart for 12 years, leading teams in Real Estate and Finance. Prior to PetSmart, Byron worked in Finance and Accounting roles for several great companies, specializing in restaurant, hotel, high-tech, and mining. He has been a generous donor to Arizona State University on two separate occasions. 

"Think of USGN as the Legos of software. What do you want to build?" 

Q         PetSmart has been using USGN since 2000. What have been the biggest benefits? 
A          Flexibility.  The ability for USGN to build a product for our needs today, but also have the ability to augment that with new needs in the future.  
Q         How does PetSmart use the Real Estate module of USGN?  
A          Two-fold; Construction uses it to hold their drawings and store characteristics, basically a repository of data to view when needed.  My team, Lease Administration, uses it to manage our Property Administration (PA) issues and hold our lease abstract data.  Also a repository, but our team is using that data to make decisions.  My Property Administrators juggle hundreds of store issues ranging from adoption events, to parking lot issues, to leaking roofs.  With USGN, we are able to log each issue, work the problem, log the solution, and then report off of it.  I know what my team is working on, what issues are the most consuming, and how long they spend on any issue.  With that data, we can shift resources as needed or design and implement new processes to combat the pain points or increase efficiencies.
Q          How would you analyze the cost-benefit to PetSmart since using USGN’s platform?  
A          Honestly, when we added the PA (Property Administration) functionality, it seemed rather low cost for the tool we designed and USGN built for us.  Our team requires this tool to manage their day-to-day activities.  Without it, we would lose out on any leverage we have with our landlords.  This leverage can lead to tangible occupancy savings through rent, or through maintenance issues paid directly by the landlord.
Q         How valuable is it for PetSmart to have one place for everything?  
A          In today’s world that is not a likely scenario; however, I believe it is something to strive for.  We have data in multiple systems and would like to eventually have it all on in one.  Software, security and/or budget constraints will prevent all of our data from being in one system.  Likely a goal we will never accomplish, but we continue to work towards it.
Q         PetSmart has nearly 1,500 users. How do the internal teams and users benefit from cloud-based collaboration?  
A          Simply put, all data that we want accessible to all users is accessible to all users.  We want our stores to be able to run without checking in with corporate all the time.  We want the store's team out selling product, not on the phone with corporate asking for information.  Making data accessible allows the stores to get the data they need, whenever they need it.
Q         What would you tell retailers who have yet to utilize such a platform?  
A          The trick with USGN is to know what you want your system to do.  If you do not know what you want, go buy an out-of-the-box solution with pre-determined processes and steps.  If you know your processes and how you will be using and viewing data, then USGN can build that for you.  Think of USGN as the Legos of software. What do you want to build?

The Thunder

USGN provides software solutions for all stages of your store life-cycle management.  Our software decreases the costs and time it takes to plan, acquire, design, build, remodel, and manage your portfolio of sites. Our modules enable you to effectively measure, manage, and monitor all aspects of your workflow including:

     Base System and Document Repository

     Real Estate

     Construction Workflow


     Lease Management and Abstract

     Financial Workflow

     Integration with Accounts Payable


     Site Audits

     Facilities and Work Order Management

Lightning Strikes
News Updates


  • Our 2017 Annual Conference will be held October 24-25 at the Tempe Mission Palms in Tempe, AZ. The conference will include a fun event and dinner on opening night and a full slate of presentations and meetings the following day. In addition, nuts and bolts meetings for admins are offered the following morning.  If you are contemplating USGN as your cloud-based solution, this is a great venue to learn more about our platform, meet with our team, and spend some time with many of our key clients! Register here!

  • Last month, we attended the ICSC/Recon, a trade show for retail, restaurant, and hospitality development. It was great to meet many of you and begin a dialogue about how USGN’s cloud-based solution may be exactly what you need. We also engaged with some of our clients who were exhibiting. 

  • Our Webinars take place at 10:00 AM PST every 3rd Wednesday of the month. Mike Leathers leads and facilitates these key events in an “Open Mike” forum, with participants able to ask questions about various topics. Please sign up on our website to join Mike each month for an informative session.  
Website       Industries       Services       About       Contact