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Calm, Cool, and Collected: Communication in Conflict

How do you remain calm, cool, and collected when conflicts escalate?

We’ve all been there: encountering someone in a fit of road rage; a neighbor upset about another neighbor’s transgression; dealing with a beloved toddler in the middle of a melt-down. Typically, we ignore such bad behavior, waiting for it to resolve itself. But, these may be prime opportunities to practice de-escalation techniques and communication skills...

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The Matter of Business Ethics
We are making great strides in corporate social responsibility. Many reflect changes in business policies and practices. But when it comes to business ethics, are we really improving?

Consider this: almost 120 years ago, German socialist, economist, and politician Max Weber published his book, The Protestant Ethic and the Spirit of Capitalism, emphasizing that personal integrity and reputation matters: they form the basis of good business relationships. A person’s words are their bond and business can be counted on with a handshake...
A Better Manager for 2021
How are you preparing to be a better manager in 2021?

Employees look to their managers and business leaders to help them make sense of complexities within their own organization, as well as the external world. They seek reassurance that their own experiences and perspective is accurate, and that there exists an adequate framework to create and maintain stability and move forward...
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Phone: 912.634.9300