February 23, 2024

Temporary Change in

Claims Submissionss

Important Notice:

Claims Submitted Through Change HealthCare

CalOptima Health has been notified that claims submitted through Change HealthCare may not have been received by us. This is a temporary situation, in the meantime, we are asking providers for any of their urgent claims to bill through alternative channels to ensure CalOptima Health receives your claim data. We recommend that any claim submitted through Change Healthcare beginning with transmissions dates of February 19, 2024, be resubmitted using one of these alternatives.


Office Ally Submission (preferred method)

CalOptima Health has a contract with Office Ally to receive electronic data interchange (EDI) claims. There is no cost to the provider for services through our clearinghouse. To register and submit electronically, contact:

Office Ally




Paper Claim Submission

Hard Copy Paper claims may be submitted directly to CalOptima Health at:

CalOptima Health

P.O. Box 11037

Orange, CA 92856


In addition, at this time, CalOptima Health is unable to provide claims status through our Provider Portal. As we work to restore this ability, we will provide an update once the information is available. Thank you for your attention and assistance in this process. 

More news from CalOptima Health

To see previous alerts and announcements, as well as past editions of CalOptima Health’s monthly Provider Update, please the News and Events section of our website.

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