Insights for Healthcare Leaders & Change Makers
Dear HCEG Colleagues and Friends:

Can you believe we are halfway through 2020!  If you are like me, the last few months have felt like a decade, if not a century.  But we have each made the adjustments, one step at a time, to be able to keep our organizations aligned with our respective mission and vision and moving in a positive direction.  COVID-19 is still a significant factor in what is happening in healthcare and is affecting almost every aspect of our lives.

If you haven’t been able to join in the HCEG webinars, discussions and posts in the last few weeks, take advantage of the recordings and links in today’s newsletter.  In addition, given the dramatic impact COVID-19 has had on healthcare, HCEG has launched, in partnership with Change Healthcare, a mini-Industry Pulse survey to assess the issues raised by COVID-19.
We want to hear and share your insights as to changes in 2020 HCEG Top 10 list of challenges, issues, and opportunities, how priorities have changed, and what new challenges and opportunities you are facing; especially with respect to the transition to a more consumer-centric and value-based care healthcare system.  Please take the short survey at your earliest convenience.

In the meantime, stay safe and be well.

Executive Director
The HealthCare Executive Group (HCEG)
COVID-19 Healthcare Industry Pulse Flash Survey
Mid-year Survey to Update 2020 Industry Pulse Report
To help assess how the COVID-19 pandemic may have altered the insight and opinion offered by 445 respondents to the 2020 Industry Pulse Report only four months ago, the HealthCare Executive Group and Change Healthcare have created a COVID-19 Healthcare Industry Pulse Flash Survey

This 2020 Healthcare Industry Pulse Flash Survey takes about 5-7 minutes to complete. Please consider taking this short survey now.
The topics, survey questions, and potential responses proffered in this COVID-19 Healthcare Industry Pulse Flash Survey may themselves offer some ideas and considerations you may not have considered.
Navigating Information Security in the New World
Our June 2020 Webinar Series Event “Navigating Information Security in the New World was presented by Change Healthcare. This fireside chat fielded attendee questions for the entire duration of the webinar.

Check out the recording here and a Twitter Moment highlighting content shared live during the webinar.
Breaking Through the Barriers to Better Consumer Experience
O ur May 2020 Webinar Series Event “Breaking Through the Barriers to Better Consumer Experience” was presented by Zipari

In this webinar, Zipari presented a Consumer Experience (CX) framework for health plans to prioritize and manage consumer messages and goals and maximize ROI.

Check out this Twitter Moment highlighting content shared live during the webinar. Health plans interested in obtaining access to a recording of this webinar can request access from Zipari .
Help Identify & Define 2021 HCEG Top 10 List
11th Annual HCEG Top 10 List
The identification and development of the 2021 HCEG Top 10 list of challenges, issues, and opportunities will begin in the next month or so.

This creation of this list, now in its 11th year, will take place online virtually and will be opened to all healthcare industry participants. 

If you’d like to participate in the initial planning of the 2021 HCEG Top 10 list, reach out to us here.
Sponsor & Partner Announcements
Congratulations to Hinge Healthcare for being among these dozen organizations thriving during the coronavirus pandemic.

This recent blog post shares insight on issues related COVID-19 testing for health plan members, cost sharing, and balance billing prescribed under the Families First Coronavirus Response Act and the Coronavirus Aid, Relief and Economic Security Act (CARES). .
Priscilla Alfaro, M.D., Chief Medical Officer, at Zelis Healthcare shares her take on how the new reality of the coronavirus pandemic is requiring that we all practice flexibility, patience and creativity. each other.

Interoperability & Price Transparency
Surescripts shares some timely information on two of the 2020 HCEG Top 10 items: Costs & Transparency (#1) and Interoperability & Consumer Data Access (#5)

How to Deliver a Superior Member Experience
Read this new white paper from Zipari on how to:

  • Break through the barriers to drive members to complete healthcare goals 
  • Measure the value of CX and self-service to generate ROI
  • Optimize self-service features to keep members engaged
  • Exceed customer expectations and deliver effective member experiences strong enough to reduce costs and keep members satisfied
Why It’s So Important to Expand the Interoperability of Healthcare Systems
Value-based care—and the regulatory push for transparency—expands the need for collaboration. Increasingly, that interoperability will expand from provider-to-provider systems to include patients and payers.

Listen to this podcast for more information

More About HCEG Sponsor Partners
 Learn more about our sponsors and the products and services they offer healthcare organizations here .
Connect with HCEG on LinkedIn, Twitter & YouTube
Join HCEG members and associates on our social channels where we share original and curated content.
HCEG Sponsor Partners

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