Inside this Issue
CSLN Partnership Awards & Rhode Island Child Support Conference Highlights │ CSLN Collection Success Stories │ CSLN Provides GPS-Like Tool to Navigate New Legislation │ It’s Arrived – A Brand New CSLN Website │ CSLN Program Resource Center
CSLN Partnership Awards & Rhode Island Child Support Conference Highlights
2019 CSLN Partnership Award Recipients
From left to right: Mark Keenan, LeAnn Anderson, Colleen Warren, Sharon Santilli, Mary Murphy, and
George French
For the 11th consecutive year, the Child Support Lien Network (CSLN) had the privilege of celebrating the CSLN Partnership Awards – an event that pays homage to a few of the individuals or groups that are shining lights within the CSLN family. The awards ceremony was held on Friday, June 7th, 2019, during the 15th annual Rhode Island Child Support Conference. Why the Rhode Island conference? As you may know, the State of Rhode Island is the gracious host state for the CSLN program and our very first State member, joining back in April of 1999! Sharon Santilli, IV-D Director of Rhode Island Child Support Services and Administrator of the Child Support Lien Network proudly presented the CSLN Partnership Awards.

Ms. Santilli remarked in her welcoming speech that the three highly deserving recipients,

“…truly demonstrate and exemplify the core principles of the CSLN program, including but not limited to compassion and philanthropy, and continue to achieve so many things through this unique child support consortium. The very essence of the partnership is to jointly help families by assisting member states and attaching previously untapped resources with past due support.”

First up to receive their award was Allstate Insurance Company , named this year’s recipient of the Insurance Member Partnership Award . Allstate joined CSLN in 2006 and has been a staunch supporter of the program. So much so, Allstate recently expanded its participation to include all CSLN state members, dramatically increasing its influence toward reconciling back-due support payments. Allstate’s participation in CSLN has proven to be enormously beneficial to children and families across the country. To date:
  • Allstate has reported over 70,000 insurance claims potentially matching to delinquent obligors in CSLN. 
  • More than 22,000 qualified matches were released to CSLN state members after performing quality assurance (QA).
  • Resulting in a notable estimated collection amount in excess of $32 million.

Mark Keenan, Senior Manager of 3rd Party Casualty Line Management, accepted this award on behalf of Allstate. He is responsible for Allstate’s Casualty Claim Process Design and leads the operation that develops processes including the ability to partner with CSLN in fulfilling the insurer’s obligations and securing the opportunity to protect the children at the forefront of CSLN’s mission.

While accepting the Award, Mr. Keenan shared,

“Although legally required to comply with child support lien laws, we believe it is our moral and social responsibility to ensure that we fulfill and achieve the intent of those laws, not just the letter of them. I am both proud and honored to be here to accept this award on behalf of Allstate and to continue our partnership with CSLN in support of their ongoing work to protect and provide for the financial security of children and families in the communities where we live and work.”

CSLN thanks Allstate for its commitment to core values, corporate citizenship, and for all its valuable contributions to children and families around the nation.

Colorado’s Division of Child Support Services , named the recipient of this year’s State Member Partnership Award , was next in line to accept their award. Colorado may be somewhat new to CSLN, having joined just in 2017, however, that doesn’t mean the State is not one of its bigger champions. CSLN commends Colorado for participation and support of CSLN and these efforts:

  • Seizing all opportunities to collect past due child support.
  • Its advocacy and promotion of House Bill 18-1363, mandating insurance claim payment interception to assist with the collection of past due child support payments. 
  • Since 2017, the Centennial State, with the support of Larry Desbien and LeAnn Anderson, has processed more than 2,600 CSLN insurance claims collecting over $2 million in support.

LeAnn Anderson, Manager of the State Enforcement Unit, accepted the award on behalf of Colorado. During her speech Ms. Anderson stated that CSLN,

 “…played a critical role in our ability to make insurance intercept mandatory in the State of Colorado. Thank you to Rhode Island and CSLN for being such great partners as Colorado worked over the years to obtain the legislative authority and then successfully implement this important enforcement tool. Today the State has intercepted almost $2 million in past due child support. We anticipate collections will exceed $1.5 million this year. Some say it takes a village, Colorado says it just takes Rhode Island and the CSLN partnership.”

Rhode Island’s own Colleen Warren was recognized as the 2019 John F. Murphy Award recipient. Ms. Warren has been a strong advocate in the child support arena for over 25 years, particularly in the area of fatherhood initiatives and CSLN. As the senior member of the Rhode Island Office of Child Support Services Lien Unit, she has been instrumental in furthering program development by collaborating with countless insurers to streamline processes and optimize collections. Some of Rhode Island’s highest lien collections and insurance intercepts have been under Ms. Warren’s oversight. 

  • This year, CSLN recognized her resolve, dedication, and the timely responsiveness which facilitated countless matched claims over the past decade. 
  • Her exemplary and industrious efforts have generated thousands of perfected lien notices while helping numerous families collect long-overdue child support payments. The cooperative approach and sense of pride demonstrated by Ms. Warren while working with CSLN personifies the ideals, strong character, and spirit of the of the John F. Murphy Award.

George French, Director of the Child Support Lien Network, presented the John F. Murphy Award and while doing so, reflected on what the award truly represents,

“…Jack served as the Child Support Director for many years. He was not only the Child Support Director, he became a good friend of mine…Rhode Island is not only the host state of CSLN, but also its biggest champion…I think Jack would be very, very proud to know that Colleen is a recipient of this award named after him. You know, there's a unique opportunity in this business and you heard Sharon talk about passion today. Well, Colleen Warren, Jack Murphy, Sharon Santilli – passion. Passion for the children and families of Rhode Island and even further beyond their own boundaries.”

Ms. Warren shared some thoughts on her experience with CSLN and Rhode Island during her acceptance,

“…in just a couple of weeks I will have worked for the Office of Child Support for 30 years…I started under the direction of Jack…I remember Jack being a very soft-spoken man who is easy to approach. Jack very much supported the work I did with fatherhood…when Jack retired I started working for our current Director, Sharon, who has always supported the different jobs I have done here at child support, including our work with fatherhood and working with the Child Support Lien Network program. I’ve been actively working for CSLN since 2004. This program brings a lot of money into the families of the State of Rhode Island and other states as well…we support the families who really need our help…”

The CSLN Awards were wrapped up by final remarks from Mr. French,

“I just want to close with congratulations and thank you to all the recipients here today. I’m sure that you can all take great pride in the knowledge that your organizations are the great champions of the ongoing effort to enhance the lives of the nation’s children and families. Your involvement in the development and growth of the Child Support Lien Network clearly reflects the dramatic impact influential parties can have on society when they work together to understand each other and act in concert toward a common goal…”

Click here to see photos from this year’s CSLN Partnership Awards.
CSLN Collection Success Stories
At CSLN, a success story is a tremendous reminder of why we do the work we do, day in and day out. They are a powerful, motivating force that steadily places one foot in front of the next in our journey to help families and children obtain the resources necessary to sustain sufficient quality of life. And there is no shortage of these anecdotes either – we’d be remiss if we did not share a couple with you, our friends and supporters.

The Illinois Department of Healthcare and Family Services' Collection and Asset Recovery Unit (CARU) received an insurance match from CSLN this past September indicating that a noncustodial parent (NCP) associated with a local case was to receive a substantial settlement. Understanding that this NCP had considerable back-due child support payments, CARU acted swiftly and judiciously. In March of this year, CARU continued its efforts by issuing a payoff letter and then in April, payment was disbursed [by the insurance company]. A total of $83,194 was collected on behalf of the custodial parent (CP). When the State called the CP to inform her of the forthcoming payment, she exclaimed without hesitation that the news, “made her week”!

This past April, CSLN contacted Texas’ Office of the Attorney General, Child Support Division, with news that a check totaling $50,032 from Torchmark Corporation, a life and supplemental health insurance provider, had been cut for distribution to the CP connected with the case. A case continually fraught by inconsistent payments, ubiquitous back-due support, and overall uncertainly. It goes without saying that the CP, when informed about the pending payout, was beyond elated.

In addition to the above, below is a quick glance at a few other significant child support collections resulting from a single insurance claim just this past year.
Congratulations to all contributing parties for making a significant difference in the lives of countless families through these individual collections! If you would like to share a success story, please feel free to send us an email at .
CSLN Provides GPS-Like Tool to Navigate New Legislation
California, Delaware, and Nevada, all of which are Child Support Lien Network (CSLN) members, recently passed new legislation requiring insurance companies to report insurance claims to assist with the collection of past-due child support payments. Namely, California Assembly Bill 2802 ( AB 2802 ), Delaware House Bill 94 ( HB 94 ), and Nevada Senate Bill 33 ( SB 33 ).

Following the enactment of such proposals and changes, CSLN finds itself in a familiar position – leading the way with effective, educational outreach while fielding questions and providing guidance towards ensuring compliance. CSLN members, including government agencies and companies within the private sector (for example, insurers and third-party administrators), take comfort in knowing they have a GPS-like tool to rely on when navigating through new, legislative-driven processes.

This is one of many reasons why companies continue to turn to the public/private consortium known as CSLN. It was established in 1999 to effect positive change in the lives of children and families residing in our host state of Rhode Island. Today, CSLN is considered a national leader with its proven solutions that facilitate the insurance intercept process.

  • There are 31 child support member agencies across the nation participating in CSLN, collectively contributing over 3.7 million delinquent obligors, owing nearly $85 billion in past-due child support.
  • Many of the affected children and custodial parents have gone years without receiving any financial support whatsoever from these obligors. The families in many cases can only be helped by the collaborative efforts put forth by representatives from the child support community and the insurance industry.
  • To date, estimated collections exceeding $1.8 billion have been secured by child support member agencies through the insurance intercept services offered by the CSLN program.

This success would not be possible without the cooperation and commitment of over 1,800 insurers. Simply stated, the increased participation of insurance companies embracing their corporate citizenship and social responsibility has a direct impact on the financial stability of the very families living in the communities they serve.

Delaware HB 94 will take effect starting September 11, 2019 while California AB 2802 and Nevada SB 33 are both scheduled to take effect January 1, 2020. California’s AB 2802 and Nevada’s SB 33 include provisions for life insurance. To find out whether your insurance company is compliant with this legislation, please contact CSLN by phone at 888-240-7488 x200 or by email at .
It’s Arrived – A Brand New CSLN Website
New CSLN Website Launch (Preview)
The Child Support Lien Network (CSLN) just launched its fully renovated website, , and is thrilled to share the start of a new chapter in its branding history with existing and prospective members.

From conception to completion, the main objective of the site’s redevelopment focused on: 

  • Improved aesthetics.
  • Brand-new logo and bright color palette, reflecting the vibrant spirit of CSLN's partnerships.
  • Streamlined content and increased usability through a responsive web layout.
  • Clear delineation of content, making it easier to navigate the site on a wide range of web browsers and portable devices, including mobile phones.

The enhanced website provides a clear message of what CSLN stands for and what its values represent and coincides with CSLN’s 20-year anniversary as a national leader in the child support services industry.

Accompanying the updated layout and design are a new range of functions, including:

CONTACT FORM   embedded into the site’s homepage, effortlessly send feedback or inquiries

FIXED NAVIGATION   for optimal usability and site exploration

MAILING LIST SIGN-UP   get up to date on all things CSLN in one-click

QUICK LINKS   maneuver the site with ease and simplicity

The Child Support Lien Network is quite proud of its new web presence and feels strongly that it will provide its members with an improved browsing experience. The newly designed site is officially live and located at: .

This article originally appeared on the Child Support Liens Network website on May 15 th , 2019.
CSLN Program Resource Center
Want to get a better idea of what CSLN stands for or explain to your colleagues the incredible benefit that comes with being a CSLN member?

Watch a short, one-minute overview video and download our ‘By The Numbers’ infographic below.
Get the latest child support and CSLN program news!