In each Communique for 2024, we will be highlighting aspects of the Professional Practice Standards, which came into effect on January 1. This month discusses updates to Standard 3.6: Complaints Process.
Standard 3.6 now expects that as part of the consent process, registrants inform clients that the registrant is registered with CRPO, including that CRPO is the organization that sets the rules for and considers complaints about registered psychotherapists. The previous version of the Standards noted, in the introduction to section 3, that registrants must ensure that clients understand their right to make a complaint to the College. While the expectation is not new, it has been brought into the standard for the first time. This requirement was also recommended as part of a trauma-informed review about the investigation process that was commissioned by CRPO.
Standard 3.6 is intended to be flexible. Registrants can decide when and how to inform the client. It could be on a form or as part of a discussion. The registrant can decide on the exact wording to use. The Standard is not intended to invite complaints from clients about the registrant. Rather, it helps empower clients. A client might realize they have the right to file a complaint about a different regulated professional who acted in a questionable manner.
This Standard is related to use of title. By consistently using their regulated title, such as RP or RP(Qualifying), registrants are indicating that they are part of a profession that holds them accountable for meeting professional standards.
|