CORRECTION: In today's edition of Inside Connections, it was incorrectly stated that Auraria West Station would be closed this summer as part of the Downtown Rail Reconstruction Project. Auraria West Station will remain open, while Colfax at Auraria Station will be closed due to the project. To ensure all employees have access to accurate information, a corrected version of Inside Connections is being sent. Thank you. | |
Make your voice heard with the 2024 Employee Survey, now open through May 3! RTD employees are encouraged to provide honest feedback on several questions that will help influence decisions to improve the employee experience across the agency. The survey can be taken online or in person at the events listed on the Hub (linked below). Paper versions of the survey are also available at divisions. Click the link below to take the survey today, or visit the Hub to learn more about the survey. |
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Credit: Kevin J. Beaty/Denverite | RTD honors dispatchers for National Public Safety Telecommunicators Week | This week, RTD honors the dedication and skill of its 21 public safety dispatchers, who are seen by their colleagues as the calm in the storm. While dispatchers often work in the background, they are on duty every moment of the year to keep law enforcement staff, RTD and the general public safe. | |
TIC celebrates impressive call response metrics ahead of busy summer season | “Please hold, your call is very important to us.” Any person who has called a customer support hotline has likely heard this very line repeated ad nauseam while remaining in a queue for sometimes hours on end. For RTD’s Customer Care team, Telephone Information Center (TIC) agents rarely give customers the chance to hear it due to rapid response times. | |
Summer rail work to affect service at Colfax at Auraria Station | |
This summer’s upcoming Downtown Rail Reconstruction and Coping Panels projects will result in no light rail service to the Colfax at Auraria Station throughout the summer. During the project, D, E, H and W lines will continue to serve the Auraria Higher Education Center at the nearby Auraria West Station. Bus routes 1, 6, 15L, 16 and 43 will also serve the Auraria Campus. Employees are encouraged to brush up on the latest details surrounding all impacts to RTD's services, as well as other information pertaining to the upcoming rail projects. | |
GM and CEO testifies before House subcommittee today | |
Earlier today, RTD General Manager and CEO Debra A. Johnson joined leaders from the Commuter Rail Coalition, Metrolink and NJ Transit to testify before the House Transportation and Infrastructure Committee’s subcommittee on Railways, Pipelines and Hazardous Materials, discussing issues related to the operation of commuter railroads. Click the button below to view the hearing and read the testimony that Johnson and fellow leaders provided. | |
To our newest colleagues: Welcome to RTD! | On Monday, RTD saw its largest class of new employees so far this year. 37 new hires and three represented-to-non-represented transfers made up the latest class, featuring employees from Transit Police, bus and train operators, seasonal landscapers and many other significant positions. Welcome aboard! | |
Every day across the Denver metro area, RTD employees are making lives better through connections. The agency is proud to spotlight our exceptional workforce who go above and beyond in their roles and embody RTD’s core values. Join us in celebrating colleagues who personify the values of passion, respect, diversity, trustworthiness, collaboration and ownership. | |
Human Resources staff save critical documents from being deleted | |
“I would like to commend Aliya Gregory and Darian Xiong in HR Support Services. Aliya and Darian exemplify teamwork and a can-do attitude. We recently discovered that some documents we scanned had been deleted from our scan file, and Aliya and Darian jumped right in to secure and sort the documents to be rescanned before they go off to the shred truck."
> Read more <
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Construction manager uses experience as a designer to better oversee projects | |
“Kim Neyrinck worked with our agency as a consultant from 2010 to 2018. I began working with him on the North Metro commuter rail construction project in 2014.
"Kim’s background as a designer makes him an excellent construction manager. He demonstrates a comprehensive understanding of the field of rail engineering."
> Read more <
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Michael Ford
Chief Operations Officer (6 years)
Robert Williams
Bus Operator (30 years)
Phillip Eberl
General Superintendent of LRV Maintenance (40 years)
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Reminder: Cybersecurity training available on Workday | |
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RTD’s annual cybersecurity awareness training was released on Monday, April 1. This training is part of the Cybersecurity team’s ongoing efforts to ensure that the RTD workforce is equipped with the knowledge needed to use RTD computing resources securely, and it outlines ways to identify and report cybersecurity incidents.
All non-represented and select represented employees with roles that require regular computer use should have received an email notification to complete the training by Tuesday, April 30. Have questions? Please email csaware@training.rtd-denver.com.
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Distracted Driving Awareness Month events continue at bus divisions | |
Distracted Driving Awareness Month is in full swing! Join Bus Transportation leaders for the following events at bus operating divisions, and participate in activities designed to increase awareness of distracted driving.
- April 23: Platte, 10 a.m.-2 p.m.
- April 30: District Shops, noon-2 p.m.
Click the link below to see photos from the event at Boulder earlier this month.
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Join the Impact Team and help customers navigate summer rail projects | |
Help the public navigate the impacts of this summer’s rail projects by joining the Impact Team! Members will be at various designated locations throughout the summer to provide wayfinding for customers, and to share important information at large-scale events about the disruptions.
Learn more about the initiative by clicking the link below. Interested in signing up? Contact Betsy Hinojosa, Business Program Manager, at betsy.hinojosa@rtd-denver.com.
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Join Emergency Management Specialist Diana Rawles and RTD-PD Lt. Andrew Cross as they discuss potentially lifesaving information about how to prepare for and respond to active shooter situations.
Two sessions will be held virtually, and one session will be hosted in person at District Shops. Invites will be sent via Outlook tomorrow morning.
- Tuesday, April 23, 12:30 p.m. (in-person, Washington Park room, District Shops mezzanine)
- Wednesday, April 24, noon (virtual, Microsoft Teams)
- Thursday, April 25, 2 p.m. (virtual, Microsoft Teams)
Disclaimer: This presentation will include discussion of death or dying, suicide, injury, blood, violence, self-harm and mental health challenges. Please use discretion if these topics will be disruptive to your well-being. These sessions are not required by any training curriculum, and participants can leave at any time.
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Represent RTD on a Colfax Marathon relay team | Lace up your running shoes, as RTD is sponsoring up to two relay teams for the Colfax Marathon on Sunday, May 19! Join your fellow RTD colleagues and represent the agency in the relay, which consists of five legs, each nearly five and a quarter miles. Interested? Email wellness@rtd-denver.com by April 20 to sign up for the draw. There is no cost to participate if selected. Team announcements will be made next week. For more information about the relay, click the link below. | |
Still have Masters fever? Employee-led golf tournaments are the cure | Did the Masters Tournament inspire you to dust off the clubs over the weekend? Don’t let that inspiration go to waste! Registration is open for the May 19 tournament at Applewood Golf Course. Click the link below to register yourself and/or a team today! | |
Two weeks left for National Volunteer Month donation drive | | |
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Time is running out to participate in RTD’s donation drive, in recognition of National Volunteer Month. Place donations in the labeled bins for Bienvenidos Food Bank and Gateway Domestic Violence Services, which can be found in common areas at divisions and offices.
Click on the link below to see how to donate to the above organizations and to learn about other ways to volunteer. Share how you volunteer in the community! Email details to insideconnections@rtd-denver.com.
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Reminder: Staff assistance needed for April 30 open house | | |
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Announced last week, RTD’s Communications and Engagement Department added a new date to the Coping Panel and Downtown Rail Reconstruction projects open house schedule: April 30 at St. Elizabeth’s School. Representation is needed from Transit Police, Customer Care, Service Planning and Development, Capital Programs and Rail Operations, as well as general support. | |
A clarification: In last week’s edition of Inside Connections, work shared by two members of RTD’s planning staff at the Colorado Transportation Symposium was mischaracterized as a panel discussion. “Onward with TOD in the Denver/Boulder region” was a presentation given by Bill Sirois, Senior Manager of Transit Oriented Communities, and Alicia Leitgeb, Transit Oriented Development Transportation Planner. Susan Wood, FAICP, Planning Project Manager II, moderated a multimodal transportation panel that included this and other topics. | | |
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Debra's Quote of the Week | |
“Sweet April showers do bring May flowers.”
— Thomas Tusser
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