Telligen's Winter Digest: CMS Quality Conference

Join us! CMS 2024 Quality Conference

The annual Centers for Medicare & Medicaid Services (CMS) Quality Conference is the premier healthcare quality conference focused on improving quality, equity and innovation within the healthcare sector. The conference brings together leaders in the healthcare space to explore solutions to addressing America’s most pervasive health system challenges.

2024 Theme:

Resilient and Ready Together: Creating an Optimal Environment for Quality Healthcare for Individuals, Families and Communities

Look forward to insightful conversations on crucial topics, such as:

  • Advancing health equity
  • Collecting and using quality data
  • Engaging partners and communities
  • Expanding access to quality and affordable behavioral and physical healthcare
  • Healthcare system resiliency and readiness
  • High reliability and quality improvement
  • New technology and innovation
  • Patient safety

Dates: April 8-10, 2024

(Note: Days 1 and 2 consist of general sessions, while Day 3 is focused on nursing homes)


The conference is being offered virtually and in-person at the Hilton Baltimore Inner Harbor.

Cost: No cost!

Learn more about the CMS Quality Conference here.

For questions related to the CMS Quality Conference, please contact

Register Today

Conference Sneak Peek

Telligen is honored to have been selected to host one breakout session at the 2024 CMS Quality Conference and submit two posters for the Gallery Walk, demonstrating some of our work as a Quality Innovation Network-Quality Improvement Organization. While the final presentation and posters won’t be shared until the conference in April, here is a sneak peek:

Breakout Session – Strengthening Nursing Home Emergency Preparedness: Insights from Telligen's Online Assessment Tool and Collaborative Strategies for Resilience

Telligen’s emergency preparedness clinical subject matter expert and lead, Brian Feist, BSN, RN, will discuss emergency preparedness in nursing homes, which is crucial for safeguarding vulnerable populations, especially amid the challenges resulting from the pandemic. Staffing shortages limit the ability to focus on preparedness, with 77 percent of nursing homes facing challenges preparing for public health emergencies and natural disasters, according to a recent OIG report.

To address this, Telligen developed an online assessment tool aligned with federal regulations and codesigned with nursing home partners to assist nursing homes in creating comprehensive emergency plans. This tool evaluates existing plans, procedures and resources, focusing on evacuation plans, staff training and essential resource availability and provides a comprehensive gap analysis for users to target their improvement efforts. Coordination with local emergency services for effective crisis collaboration is emphasized. Upon completion, Telligen helps nursing homes identify and rectify gaps in their plans, enhancing their responsiveness to various emergencies.

Join us to hear about:

  • Lessons learned from 368 completed assessments across a four-state region
  • Telligen's collaboration with nursing home corporations to enhance testing, training plans and system-level awareness for improvement
  • Best practices to foster a culture of readiness and resilience, ultimately ensuring the health and safety of residents and staff during crises

Poster #1 – Making the Right Connections Leads to Success for Oklahoma ACO: Telligen’s Enhanced Technical Assistance Helped an ACO Surpass Goals for A1c Measure Improvement

According to the American Diabetes Association, people with diabetes have medical expenses approximately 2.3 times higher than those who do not have diabetes. In Oklahoma, 2.8 billion dollars per year in direct medical costs can be attributed to diabetes.

Since January 2023, Telligen has provided enhanced technical assistance (TA) to an organization within an Accountable Care Organization (ACO) in Oklaho­­ma on their Quality Payment Program (QPP) diabetes measure. This is one of nine organizations within the ACO, of which Telligen is assisting their five lower-performing hospitals.

Join us at Quality Conference for more on our response, lessons learned, best practices and partner feedback.

Poster #2 – Innovative Recognition Programs: Safeguarding Nursing Homes in the Wake of COVID-19 & Beyond

Telligen QI Connect™ encompasses Telligen’s work as the CMS Quality Innovation Network-Quality Improvement Organization (QIN-QIO) across Colorado, Illinois, Iowa and Oklahoma, serving over 1,500 nursing homes.

The COVID-19 pandemic underscored the crucial importance of emergency preparedness, infection control and effective vaccination strategies for nursing home residents, visitors and staff. Nursing home staff confront overwhelming staffing challenges with many areas experiencing shortages.

In response to these challenges, Telligen has initiated two successful nursing home recognition programs that are strategically designed to engage partners, boost staff morale, increase COVID-19 vaccinations and identify gaps in care.

Join us at Quality Conference for more on our recognition programs, including criteria, awardees, outcomes and impact.

Space is limited. Register today – you don’t want to miss this conference! 

Hear from our Partners

The Iowa Veterans Home, located in Marshalltown, IA, serves Iowa veterans and their spouses through nursing and residential care. The 400+ bed facility spans 150 acres and serves around 500 veterans, making it one of the largest state-run veterans homes in the country. 

Andrea Maher, Quality Management Director at the Iowa Veterans Home, recalls leaning on Telligen’s quality improvement support and enhanced technical assistance.

Hear from Andrea

Penny Cutler-Bermudez, Administrator at the Iowa Veterans Home, recalls the partnership with Telligen being valuable during the COVID-19 pandemic.

Hear from Penny

Share Your Feedback

We're thrilled to announce two new ways to provide feedback to Telligen.

NEW! General Feedback Form

As part of our ongoing commitment to deliver top-notch support and guidance to our partners, we've created a short form for you to tell us how we're going. Your feedback is important and ensures we continuously enhance the quality and relevance of the services we provide.

Tell Us How We're Doing

NEW! Technical Assistance Feedback Form

Telligen partners who have recently engaged in technical assistance or quality improvement activities with one of our team members may receive an email (subject: Telligen Technical Assistance) with a link to complete a short evaluation regarding the technical assistance we provide. We value your feedback and appreciate your participation!

Are You Prepared? Take an Assessment to Find Out

Telligen offers assessments to help you evaluate if your organization is prepared for an emergency such as COVID-19, examine if your plan addresses critical required elements important to your organization's safety, and present an opportunity to receive technical assistance and resources from Telligen to close any identified gaps.

Emergency Preparedness
COVID-19 Preparedness

This material was prepared by Telligen, a Quality Innovation Network-Quality Improvement Organization, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. This material is for informational purposes only and does not constitute medical advice; it is not intended to be a substitute for professional medical advice, diagnosis or treatment. 12SOW-QIN-02/28/24-5262

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