Winter 2024 | Vol. 5 | Issue 3

CMRAO’s Fire Safety for Condo Managers Webinar

The CMRAO is hosting a Fire Safety for Condominium Managers webinar on Thursday, February 22. This event includes a panel of experts who will cover fire safety related topics that highlight the duty of care that condominium managers have for condominium residents, and the important role they play in adhering to regulations. Panelists will review best practices, share relevant case studies, and discuss the importance of emergency-response plans.

Have Your Say – Provide Your Feedback to the CMRAO

The CMRAO recently launched its fourth satisfaction survey and would like to hear from condominium owners/residents and other stakeholders in Ontario.

Feedback from across the condominium sector is important and helps the CMRAO meet common and shared goals. Please feel free to forward the survey link. The estimated time to complete the survey is only three minutes. Your anonymous feedback is valuable and will help the CMRAO gather insights, inform our decision making, and identify areas for improvement.

Please complete the online survey by Friday, March 15.

Take Survey

New Video Series Underscores Importance of Ethics for Condominium Managers

The CMRAO aims to build trust in condominium management services by ensuring that managers and provider businesses comply with a code of ethics. The CMRAO’s Code of Ethics sets out, in regulation, the general obligations of condominium managers and provider businesses, and promotes professionalism, reliability, and quality of service.

To help licensees further understand these obligations, the CMRAO has developed a series of informational videos, which focus on workplace scenarios that require an understanding of the condominium manager’s legal obligations and ethical decision-making.

Preventing Unlicensed Practice

Providing Competent Service

View video

Licensing Update

CMRAO at 2023 Condo Conference

The CMRAO was an exhibitor at the 2023 ACMO/CCI Condo Conference. For two days CMRAO staff had the opportunity to interact with hundreds of delegates, provide information about our role in the condominium management sector, and respond to questions from licensees.

Additionally, Sandy Vizely, the CMRAO’s Deputy Registrar, shared data insights as part of a panel discussion that covered licensing statistics and other metrics, as well as sector trends that the CMRAO is tracking.

Complaints

The CMRAO handles complaints by conducting inspections and investigations, assisting in issues resolution, holding discipline hearings, and taking corrective actions. What follows is a summary of the complaints received over the last year. This is information the CMRAO will be sharing about the work we do to protect consumers and regulate Ontario’s rapidly growing condominium management sector.

Enforcement Activities

All CMRAO licensees are required to follow a number of rules as outlined in the Condominium Management Services Act, 2015, and its regulations, including the Code of Ethics regulation, which sets out the general obligations of condominium managers and provider businesses, and promotes professionalism, reliability, and quality of service.

The CMRAO publishes its regulatory decisions to maintain transparency and accountability to the public and its stakeholders.

Registrar Proposes Licence Revocation and Issues Immediate Suspension Order

Following concerning allegations of a licensed condominium manager’s involvement in handling a condominium’s corporation’s money, the CMRAO Registrar issued a notice of proposal to revoke the Limited Licence and has ordered the immediate suspension of this licence.

Visit the Enforcement News section of the website to learn more about the CMRAO's compliance activities.

Learn Even More

The CMRAO's blog provides relevant, timely, and valuable information to help condominium managers better understand their role as licensed professionals. Here are some recent posts:

Condo Managers and The Handling of a Corporation’s Financial Matters

Condominium managers hired by a

condo corporation (through its Board of Directors) have a number of responsibilities and obligations...