The audit targeted heavy users of the system and also anyone with tell tale signs of possibly misusing the system. The selected LSID holders were asked to submit as many as 60 'D1' reports from LSID requests done during a 3 month period earlier in 2018. NASTF stated that they reviewed more than 7,000 reports at last count and they stated they were overwhelmed with the workload that resulted with this audit.
A 'D1' report is the form that is required to be filled out and kept on file every time an immobilizer code or key code is requested from an OEM. CAS was selected to be audited as we are a 'heavy user'.
The results of the audit uncovered a number of issues. The first issue reported was that upwards of
90% of all D1 reports were not filled out accurately. Customer information, vehicle information or shop information was missing, incomplete or inaccurate. In some cases the writing was simply illegible! NASTF also uncovered some LSID holders were 'brokering' codes. In other words, selling immobilizer codes through web sites to third party individuals around the world. There were a number of LSID licenses revoked because of the major issues uncovered. In other cases licenses were suspended due to LSID holder not being in full compliance of the Terms and Conditions of the LSID agreement. As of mid August there were somewhere in the range of 200 suspensions outstanding.
CAS was one of the LSID licenses holders put under suspension. It turns out that we were not in compliance due to a rule change regarding
employees of LSID licensee's. Originally, when this program started approximately 4 years ago, a back ground check was mandated to be done on the business owner. In this case, John Jenkins, the owner of CAS was given a background check. (He passed!) This rule was changed sometime in year two or three to where
every employee that was involved with using or being supplied with immobilizer codes or access required to have a background check performed.
We were informed of this decision in early August and given the steps to take to have the suspension removed. So, we are now processing back ground checks on approximately 20 CAS employees including the Field Sales Reps, Insides Sales Reps and the Tech Support guys. Once completed and submitted to NASTF to review, our LSID suspension should be released and our Reps and Tech Support folks will once again be able to provide on-site service calls involving security access. We are hoping this will be resolved by the end of August.
As a final twist to this story, NASTF will be introducing what we'll call 'SDRM 2.0' where all D1 forms will be filled out online and tracked on-line for every LSID holder and each employee. This new web based system is scheduled for preliminary roll-out in mid September. We'll see how it goes, as this is a big project for NASTF with a very short time period to get those 6,000 LSID holders up to speed!
