Working in an independent bookstore can create an air of romance that sometimes makes customers forget what decade they are in. It's an incredible compliment that people come to our area for the charm, only to be surprised by our modern amenities. We've got high-speed internet in them hills! I think, "Do you take credit cards?" might be my favorite question at the cash register though.
Two decades ago, I was offended:
Me: Do we take credit cards? What kind of a business do you think this is? Do you think we just hung out a shingle and hope for the best every day? We're professionals! Of course we take credit cards! All of them!
Out loud: Yes we do. All of them.
After doing this for a decade, my ego evolved into a protector:
Me: Do we take credit cards? Not for that $2.00 card, bub. Just take it at this point, because it's already costing the store money talking about it.
Out loud: Yes we do. All of them.
After doing this for a few years, my ego is pushed completely out of the way, and my defenses have calmed:
Me: Yes we do. All of them.
Outloud: Yes we do. All of them.
I think in the psychology world this is called something like, "regulation of the self." because my inner thoughts now match what I actually say. To independent booksellers everywhere, it's our version of, "fake it 'til you make it." Naturally, in my fantasy world, I say, "I'm so sorry. We're cash only." But that's only because I understand how to read the invoice from the credit card companies better now. ;)
A new question lately has been, "Do you sell digital gift cards?" And the answer is now, "Yes!" If you want to send someone a gift card at the very last minute, they won't know you weren't planning it the whole time! They'll get an email from us saying, "Someone loves you and gave you money for books!" - or something along those lines. Click here to learn more about our digital gift card offerings.
Some other questions we are asked regularly:
Do you take Apple Pay? Yes. (in the store)
Do you have a website? Yes.
Do you accept Paypal? Yes. (on the website)
Do you ship? Yes. Anywhere in the US for 99¢ for orders over $50.
Do you have any books here? Have you read all of these books? What is your favorite book? To all of which I now answer simply, yes.
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