Here is our regular 2 weekly newsletter, Hope you enjoy it.
Please let me know if there are any changes to the format you'd specifically like. The verbal feedback I so far have had is extremely positive.
Please remember trained users of BluWave products derive at least quadruple the benefit of those not trained on Bluwave. Now is a good time to get your team trained up on the latest features of BluWave CRM. Call Tania on 082 701-0030 or 011 462-6871.
I trust you, our valued customer, will enjoy and learn something new from our newsletter. Happy Selling as always.
Kind Regards,
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BluWave BI - Data Sources
BluWave BI allows you to connect to BluWave CRM, BluWave SERVICE, Google Analytics and imported Excel spreadsheets. This allows you to mash-up your different data sources to create a single report or dashboard. We give you and your data freedom.
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Staff Profile: Armand Van Jaarsveld -Junior Software Developer
Armand is BluWave's junior software developer and his roles include development of our software and helping with customer support. Around the office Armand is also known as Frikkie.
The things Armand loves about BluWave is the coffee, he also finds our staff and clients friendly.
Armand has been working at BluWave for 1 year and 8 months now. Before he joined the BluWave team he fulfilled the following positions:
- Waiter
- Barmen
- Software Developer
- Hardware Server Technician
Armand has the following qualifications:
- Certificate for Information Systems
- Bachelor of Technology Information Systems Engineering
- Bachelor of Science Information Systems Engineering
In 2013 Armand achieved top achiever in his class.
One thing most people don't know about Armand is that he has a Black Belt in Karate. His hobbies include:
- Playing guitar
- Jogging
- Drawing
- Traveling
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How measuring metrics can improve your company's sales performance.
What are metrics?
Metrics are figures that tell you important information about a process you are investigating.They tell you accurate measurements about how the process is functioning and provide a base for you to suggest improvements.
Measuring metrics are useful because:
- Realistic sales productivity metrics helps to improve a sales reps' performance. Remember if you want to improve it, you have to measure it.
- Sales metrics give management teams the opportunity to identify what is working and what isn't, across a variety of process points-lead generation, lead qualifying, sales closes, lead sourcing, and more.
- Metrics are just as much about motivating a team as they are about measuring its performance.
- If goals and metrics are unclear, it causes unnecessary stress and lost productivity.
- Good metrics and processes give managers the opportunity to be more effective, but more importantly a rep can only give top maximum effort when they clearly understand the reward.
Types of metrics to measure to improve your sales performance:
- Total sales by time period - Here you will measure your sales for a certain time period and compare it to a previous time period, this will show you how well your sales are performing.
- Sales by product or service - By tracking these sales figures you well be able to see what product or service is successful and which are not. The product or service that is the best-selling is where you should spend more time promoting. This will also help you in the long run, for example if your sales are declining you then will have to update your product or service to be more up to date with the current market that you operate in. You will also be able to identify the potential of your product or service has in the future.
- Sales by lead source - By tracking this you will know which lead source to spend more money on advertising. You will also be able to optimise your lead generation.
- Revenue per sale - The easiest way to increase sales and profits for most companies is to increase the average revenue per sale. You won't be able to improve this metric if you don't measure it.
- New vs. returning customer sales - What percentages of your sales are coming from new customers versus returning customers? By tracking this you will be able to identify if your marketing tactics are working. This will also help you identify if you need to improve your customer retention as this can dramatically improve sales and profits.
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Don't Forget to Download Our BluWave App
BluWave CRM Mobile is here to make your life a lot easier while you are on the go between sales meetings. There is no charge for the application - it is free for all registered users of BluWave.
Features
- Get instant access to details of all your BluWave CRM contacts whether you are in the office or out in the field.
- Search for a Company Name or contact first name or surname to find a person.
- Click on a contact person to access the phone numbers email and physical addresses.
- You can phone, SMS or email the person from your cellphone.
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Starbase Telecoms has been supplying headsets to the South African market since 1989, longer than any other headset supplier in the country. Starbase started trading as a 3-person business and has evolved into the organisation of today with a highly focused team of dedicated people. Peter Croft, the founding member, has been involved with telecommunications for over 30 years and has provided the core knowledge and direction of the business.
Starbase became an independent headset supplier, so that we are able to provide the headset brand which the client prefers and also to provide the best knowledge and solution to all applications. Now, 27 years later, Starbase holds the distributorships for Accutone and VXi headsets. Our main product lines include headsets, lightning and surge protection, music / messaging-on-hold as well as body worn security cameras. In addition to distributing our products, we also offer a lightning protection consultation service. Site surveys are carried out for our clients at their customer's premises and recommendation reports are generated.
The Accutone brand of headsets enables us to serve the more budget conscious market. With the current economic downturn, we find that some companies are more conservative than they have been in the past. Accutone headsets offer the professionalism and rugged construction of a call centre headset at a very reasonable price allowing us to provide real value for money. Our Accutone customers have realised significant savings in the overall cost of running their call centres.
We have the longest-established headset repair centre in South Africa. Our well trained technicians have all the equipment and knowledge necessary to repair or refurbish most makes of headsets
and to provide you with unsurpassed backup service and technical advice on all our products. Our turnaround time for repairs is normally 48-72 hours depending on the quantity of repairs and the busy nature of the workshop.
We maintain headsets for strategic organisations such as the South African Police services, who obviously cannot afford to be left without communications.
We focus on providing the best customer service we can and always conduct our business ethically and professionally. We at Starbase believe in long-term business relationships and it is for this reason that we are exceptionally customer focused. We take pride in our reputation in the marketplace and our top quality products.
While our main customer base is spread throughout South Africa, we are able to supply our products anywhere on the continent.
Call us today and take advantage of our Bluwave customer discount. All orders received before the end of November will qualify for a 10% discount. Please use the discount code "Bluwave" when placing your order.
Call: (011) 804 1727
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Book Review:
Team of Teams: New Rules of Engagement for a Complex World -
By General Stanley McChrystal (Author)
What if you could combine the agility, adaptability, and cohesion of a small team with the power and resources of a giant organization?
When General Stanley McChrystal took command of the Joint Special Operations Task Force in Iraq in 2003, he quickly realized that conventional military tactics were failing. The allied forces had a huge advantage in numbers, equipment and training - but none of the enemy's speed and flexibility.
McChrystal and his colleagues discarded a century of conventional wisdom to create a 'team of teams' that combined extremely transparent communication with decentralized decision-making authority. Faster, flatter and more flexible, the task force beat back al-Qaeda.
In this powerful book, McChrystal and his colleagues show how the challenges they faced in Iraq can be relevant to any leader. Through compelling examples, the authors demonstrate that the 'team of teams' strategy has worked everywhere from hospital emergency rooms to NASA and has the potential to transform organizations large and small.
He charges leaders to create organizations that are nimble, transparent, horizontal rather than hierarchical, and which empower their people to execute based on the concept of 'shared consciousness'. Teach them and allow them to trust their gut and use their best judgement based on their training and knowledge of organizational goals. Just as the military needed to adapt to overcome the changing landscape of battle in Afghanistan and Iraq in order to be successful, so must organizations in the ever-changing landscape of corporate South Africa.
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SAVE 17%
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Pay Annually and Save
Only R3000 ex Vat per user, per annum - pay for 10 months, receive 12 months.
Tel: 011 462 6871
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