CX Today's David Dungay recently spoke with Callan Schebella, Five9 EVP Product Management, as part of the Big CX Update series. During this conversation, the two discussed:
  • The features and benefits Five9 is bringing to customers over the next 12 months
  • The big drivers towards increased use of AI and automation in the CCaaS space
  • How big of a challenge is data quality when it comes to AI and other emerging technologies

Watch now to learn more!