Hotwire is excited to announce that we have reached a pivotal point in the transition to your NEW Fision^® services! We are actively scheduling one-on-one consultations for residents. 

Your new amenities package will include the following services:

• Digital Extra Package: Local networks, sports, news, popular channels, PLUS additional channels like American Heroes, Science, Military History, Discovery Family, and more!

• Fision TV+ HD Boxes: Two (2) boxes with access to on-screen guide, Replay TV, Video On Demand, and more. Voice remotes included.

• Fision TV+ Video Stick: One (1) device with access to on-screen guide, Replay TV, Video OnDemand, and more. Voice remote included. **Available Fall 2024.**

• DVR Recording Storage: Includes 200 hours of cloud DVR storage.

• 1 Gigabit Internet 1000/1000: Download speed of 1000 Mbps and upload speed of 1000 Mbps.

• eero Pro 6E: Up to three (3) eero Pro 6E device included for WiFi.

To view our channel lineup and product details, visit your community Web page at www.gethotwired.com

(Access Code 34108).

Please contact our Launch Department at 239-217-3262 to schedule your one-on-one consultation. If you would like to subscribe only to the services included with the Pelican Bay Foundation bulk package (listed above), you may call 833-789-2002 and complete your consultation immediately. Questions: e-mail pelicanbay@hotwiremail.com

What happens during the one-on-one consultation?

This process is an appointment for a resident (YOU) to meet with a Hotwire Representative to establish a personal account. You will provide contact information and select the services you would like to have installed in your home. You will also have the opportunity to ask specific questions about our services. This consultation will not be a technical discussion specific to installation details; that will be presented at a later date. The appointments can take place face-to-face in your home or over the phone if you prefer or are out of town. One appointment is required before we can install service in your home.

If you are porting your current phone number from your current provider over to Hotwire Communications, you will also be required to fill out a Letter of Authorization (LOA) form. This will be discussed during your one-on-one consultation. Your telephone service must remain active during the entire porting process, and you will also be required to have your current provider bill during the consultation. Do NOT disconnect your service or contact your current telephone service provider until AFTER your new Hotwire telephone service has been activated and confirmed.

Installation Process:

After your consultation has been completed and we reach this point in the process, you will be contacted to schedule your installation appointment. 

We are confident that you will enjoy all the advanced Fision services Hotwire Communications has to offer and look forward to serving you!