|
CORRECTED
BCPS ONE SUPPORT MODEL
|
The BCPS One support model has been modified for the 2015-2016 school year. Staff should seek assistance first from either their STAT teacher or by referencing the One Manual
. To escalate an inquiry, users should submit an
Online Support Request Form
. Lastly, users have the option to further escalate the matter by calling 443-809-7846.
|
Step 1 -
In School Support
|
Step 2 -
Online Support Request Form
|
Step 3 -
Phone Support
|
Consult your STAT teacher as the in-school support specialist for the Learning Management System (LMS).
Reference the One Manual |
Request online support by submitting an electronic form here. Note: Users must be logged into BCPS One to submit an Online Support Request Form.
If users are unable to login to BCPS One, requests for support should be submitted to
MyBCPS@bcps.org.
|
Request phone support by calling 443-809-7846. Calls are taken between the hours of 7:30 a.m. and 4:30 p.m. |
|
|
LOGGING INTO BCPS ONE
|
BCPS staff and students should use their user name NOT email address to log into BCPS One.
|
|
OPENING FILES IN THE LMS
|
In the BCPS One Learning Management system (LMS), teachers and students have access to district digital resources. When opening files (including Word, PowerPoint, etc.) users will first see a preview of that document. Step-by-step directions for opening files directly in their applications can be found on the
Viewing and Opening Files in Course Mapspage
in the BCPS One Manual.
|
|
LMS MAINTENANCE
|
The BCPS One LMS will be unavailable on Friday, August 28, 2015, from 8
:00 p.m. to 12:00 a.m.
for routine maintenance.
|
|
LMS OPENING PAGE
|
Based on user feedback, the LMS now opens to the calendar. Users can then switch into the gradebook or other features of the system.
|
|
|
|
|
