In this Util-Assist Connections Newsletter:
Watch our latest video on how CustomerAssist can fill gaps in services to your customers, read about our recent workplace award, and save the date for upcoming Util-Assist events.
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At Your Service: CustomerAssist!
Managing utility billing and customer service can be demanding and time-consuming. You need current technology, rigorous processes and specialized staff. And what if staff go on an extended vacation or get sick? CustomerAssist makes it simple with a complete range of back-office support. Watch our video to find out how we can help.
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Util-Assist has been re-certified as a Great Place to Work for the second year in a row. Util-Assist scored high across all five dimensions measured by the Great Place to Work® Canada survey: credibility, respect, fairness, pride, and camaraderie.
This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about their workplace experience.
Every year, Great Place to Work conducts the world’s largest study of workplace excellence and holds the gold standard benchmarks by country and industry. Find out more.
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We’re on the Move: Upcoming Events | | |
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Hosted by the Electricity Distributors Association (EDA), the Electricity, Distribution, Information Systems and Technology (EDIST) conference and exhibition addresses engineering, operational, IT, and management issues faced by Ontario’s local distribution companies. Attending? Be sure to say hello to Isa Qureshi and John Forsyth. | |
Ontario Harris Users Group (OHUG) |
Stop by the Util-Assist booth where John Forsyth and Tyler Whalen will be sharing how Util-Assist’s managed services and professional services can benefit utilities in Ontario. OHUG is a place for NorthStar users to gather and share their knowledge, strategies, and best practices about NorthStar products to maximize operations and create positive customer experiences.
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American Water Works Association ACE23 |
With over 10,000 attendees representing 80 countries and 1,000 utilities, ACE23 is the world’s premier water conference. ACE23 provides an opportunity for the water community to gather and learn from industry professionals inspired to solve global water challenges. Connect with Isa Qureshi or John Forsyth to find out how Util-Assist can help with water AMI.
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John McClean and Isa Qureshi will be showcasing SecureAssist AI-enabled substation surveillance at the MEARIE Conference. The conference focuses on providing progressive innovative solutions to the energy sector in Ontario, focusing on technology, leadership, operational and financial risk management, and human resources.
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We're Growing!
Welcome to our newest team members.
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Rashad Jawando
Test Analyst
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Taylor Torgerson
Director, Strategic Services
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Katie Hall
Billing Coordinator
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Parshant Jaswal
Technical Analyst
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Jason Bray
Manager, Contact Centre Operations
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Robert Cappadocia
Lead Consultant
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Myles Strano
Sync Operator
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Nelson Ajayi
Project Manager
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Deanna Smith
Contact Centre Representative
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About Util-Assist
Util-Assist’s solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. Driving digital innovation with professional services and managed services for electric, water, and gas, Util-Assist is shaping the utility of the future.
Solutions. Simplified.
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