BEING TRANSPARENT AROUND BROKEN WINDOWS
By Lisa Blankman, CPA
Senior Manager, Audit & Assurance Services
Email Lisa
The criminological theory of "broken windows" suggests that when people see a building with shattered glass, they may be tempted to destroy it entirely. As social scientists George L. Kelling and James Q. Wilson wrote: "If the windows are not repaired, the tendency is for vandals to break a few more windows. Eventually, they may even break into the building."
So, how does this apply to you and your business? If you ignore your company's flaws — its "broken windows" — more problems will spread throughout your entire operation. Your employees will be less confident in the company, and clients will take their business elsewhere — and they may trash you on their way out. This is why honesty is the best policy when giving your business a makeover. The windows are already shattered, so you might as well acknowledge why people threw bricks at them.
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